Client Systems Engineer

Client Systems Engineer page is loaded## Client Systems Engineer locations:
Wellesley MAtime type:
Full time posted on:
Posted 30+ Days Agojob requisition :
R0014246

The Client Systems Engineer is responsible for creating a stable, secure, and efficient client technology experience through the IT Service Center, which provides timely and direct technical assistance to the Babson community. Specifically responsible for effective configuration, provisioning, operation, maintenance, and support of client systems and related infrastructure; helping to define appropriate standards, policies, procedures, software toolsets; supporting peripherals to facilitate the management, accountability, functionality, and security of the client systems;

and assisting with client problem resolution assistance either via telephone, remote access to client machines, email, direct interface with walk-in users, or on-site support at the user’s location.
** WHAT YOU WILL DO
*** Review, test, and distribute critical patches and updates to Windows/MAC workstations.
* Audit and implement group policy in our Active Directory Environment.
* Manage and administer the college's Intune Device Management Platform.
* Provide Tier 3 escalation level support for the college as well as primary support for C level employees.
* Package, update, distribute academic and administrative application for community consumption.
* Provide oversight of walk-in support issues and Tier 1 staff, ensure proper logging of problem type, and timely escalation to other IT areas as necessary.
* Assist with all aspects of hardware repair on college-issued laptop and desktop computers. This includes diagnosis, parts ordering, documentation, and repair.
* Communicate with end users, both verbally and in writing, regarding problem resolution status, upcoming system changes, ITSD policies, and any other necessary communication.
* Provide training to junior staff to ensure efficient and effective practices are followed with troubleshooting end-user technical issues.
* Create and reinforce scheduling, training materials, and policies to share with student staff.
* Manage and track asset inventory and incident tickets using Service Center tools, both software and hardware.
* Assume additional responsibilities as required.
** YOUR TEAM WILL INCLUDE
** N/A
** WHAT EDUCATION AND SKILLS YOU WILL NEED
**** Bachelor’s Degree, A+ technical certification, or related experience.
**** 5+ years of experience in a technical support role desired**.Must have
** extensive knowledge and support experience within the Windows OS ecosystem**;
Windows Server, Current Windows Operating Systems.

Knowledge of
** Azure Cloud, Azure Virtual Desktop, Windows Active Directory, Microsoft 365 Core applications and administration.
** Must have broad experience with creation and distribution of Windows based images leveraging Intune and Autopilot.

Must have knowledge of administering MAC OSX and iOS devices utilizing JAMF MDM, application distribution, patch management.

Must have
** extensive*
* ** working knowledge of networking (e.g., TCIP, DNS, DHCP).
** Must have in-depth knowledge of system security and backup/recovery.

Must have
** excellent customer service skills
** and a
** proactive customer support attitude**.  Must have a passion for both customer service and technology, along with the ability to multi-task across clients and technologies while maintaining an appropriate level of professionalism and composure.

Ability to motivate a team by communicating shared goals and celebrating group achievements.

Envisions and proposes new methods to perform tasks that support ET&A;
** takes thoughtful risks**; and accepts new and ongoing initiatives, objectives, and solutions to gain sought-after results.
** Anticipates and embraces change**; demonstrates willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.

Ability to work with a diverse and inclusive student body, faculty, staff, and other constituents.

Ability and interest in
** learning and testing new campus technologies**.Must have
** strong computer skills
** including proficiency in Microsoft Office…