Senior Manager, Stop Loss Underwriting

## Senior Manager, Stop Loss Underwriting Apply:
Wellesley Hills, Massachusetts:
Hartford, Connecticut:
Baltimore, Maryland:
Portland, ME:
Kansas City, Missouri:
Full time:
Posted Today:
JRSun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.  

At Sun Life, we're driven by our

Purpose:

helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.  When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.  Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.
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* Job Description:

** Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work in the contiguous states plus AK.
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* The opportunity:

** The
** Senior Manager, Stop Loss Underwriting
** will be responsible for leading a multi-site team of Manual Underwriters by managing daily inventory, rushes and preferred relationship expectations.  The Manager will take an active role in driving a high performance culture by hiring, coaching and managing performance to ensure that the team has the skills and knowledge to succeed. The Manager will possess independent decision making on fundamental problems within specific rules by utilizing underwriting guidelines.
** How you will contribute:
*** Oversee the day-to-day operations of the Medical Stop Loss manual underwriting team, including assigning workloads, managing priorities and rush requests, answering complex underwriting questions, and ensuring internal productivity and service standards are met.
* Collaborate with senior Underwriting and Sales leaders to align the team’s work with business objectives, underwriting guidelines, and preferred partner expectations, providing timely feedback and support as needed.
* Lead the interviewing, selection, and onboarding of Manual Underwriters and temporary employees.
* Provide ongoing training, coaching, and mentoring for newly hired Manual Underwriters and temporary resources, and update policies and procedures as needed.
* Implement underwriting process and practice improvements identified through Quality Control reviews.
* Build a high-performing, engaged team by recognizing success, setting clear expectations, addressing performance concerns, identifying root causes of underperformance, and partnering with employees on actionable development plans.
* Promote compliant, consistent, and efficient underwriting practices across the team.
* Support the ongoing Training and Development Program to strengthen underwriting knowledge, technical capability, and career growth.
* Ensure Manual Underwriters consistently apply established guidelines while developing sound judgment and appropriate independent decision-making.
** What you will bring with you:
*** Bachelor’s degree preferred, or an equivalent combination of education and experience, with 5+ years of experience in the Medical Stop Loss industry or Business operations field
* Previous experience leading, supervising, mentoring, or serving as a technical lead for an operations team is highly…