Director, Facilities Operations

The Director, Operations supports the Senior Director of Operations in overseeing daily operations for Babson buildings, grounds, and site infrastructure. Responsible for managing building maintenance and repairs, building services, grounds maintenance, fleet operations, service response, and events support. Assists with operating and capital budget planning, coordinates resource deployment, supports continuous improvement initiatives, and works with campus partners, vendors, and Facilities leadership to ensure operational procedures are executed safely, efficiently, and in alignment with department standards.

• Manages day-to-day operations for assigned buildings, grounds, and site infrastructure at the College, including building maintenance and repairs, building services, grounds maintenance, fleet operations, service response, and events support.
• Ensures service expectations are met or exceeded internally and externally.
• Supports the Senior Director, Operations in managing annual operating and capital budgets for Facilities Operations units, including building services, trades, grounds, fleet, events support, and utilities.
• Provides budget updates, recommends priorities, and assists in aligning resources with departmental needs.
• Monitors personnel, materials, and supplies budgets to optimize performance while minimizing costs.
• Reviews expenses on an ongoing basis and recommends cost savings measures as needed to maintain operations within approved budgets.
• Oversees the service response function to assure high-quality customer response for service requests.
• Coordinates the utilization of trades personnel and contracted services to support effective distribution of resources.
• Supports planning and implementation of professional development for operations personnel.
• Assists with utility procurement strategy and department-wide planning for energy conservation, in coordination with the Senior Director, Operations and appropriate campus partners.
• Implements regular operational reviews and reporting practices to support continuous improvement.
• Collaborates with the capital projects group to advise on project planning and design so that projects are built according to department standards, designed for efficient maintenance, and built to last.
• Provides operational input for capital plant reinvestment priorities.
• Supervises operational managers and on-call managers, providing direction and oversight for Facilities personnel during daily operations, after-hours calls, and emergencies.
• Coordinates with a wide range of campus stakeholders, town officials, outside vendors, and others as needed to successfully execute operational and regulatory requirements.
• Oversees fire safety systems, building security, and building security systems in coordination with campus partners, vendors, and regulatory authorities to support safe, secure, and compliant campus operations.
• Provides operational oversight for hotel and conference center management, including coordination of facilities support, service standards, maintenance needs, and campus partner/vendor relationships.
• Assumes additional responsibilities and special projects as required.

Assistant Director, Building Services & Event Support Manager, Facilities Services & Projects

• Bachelor’s Degree or equivalent experience in the custodial management, grounds management, and/or facilities management fields.
• At least 10 years of progressively responsible facilities operations or facilities management experience, as well as a minimum of 5 years of managing staff and a budget.
• Flexibility and willingness to assume new tasks and special projects.
• Strong computer skills including proficiency in Microsoft Office (Word, Excel, Access, PowerPoint).
• Superior leadership and management skills.
• Must show ability to function well in a team/community environment, preferably in a higher education setting.
• Strong written and verbal communications skills.
• Ability to create an environment where direct reports have the freedom and security to take initiative; deal with complexities with resilience, resourcefulness, and optimism; and appreciate open mindedness, creativity, and agility in thought and tactics.
• Ability to embrace ideas and changes created by all community members.
• Ability to work independently to solve problems; look for opportunities to take on responsibility; take thoughtful risks; and effectively act on new and ongoing initiatives,…