Customer Services - Weekend Only

Location:

Wellingborough, Northamptonshire

Contract Type: 3-Month Fixed-Term Contract (with possible extension)

Pay Rate: £13.50 per hour

Shifts:

Weekends Only (Friday, Saturday, Sunday) | 8:00 AM - 4:00 PM

In this role, you will act as the primary point of contact for our pub partners and drivers, providing top-tier support and ensuring daily logistics operations run seamlessly over the weekend.

• Query Management:
  Investigate and respond promptly to enquiries from pubs and drivers, ensuring all issues are handled within agreed Service Level Agreements (SLAs).
• Communication:
  Liaise closely with internal departments to ensure any service issues or network updates are resolved and communicated quickly.
• Administration:
  Process orders with high attention to detail and maintain accurate, up-to-date records on helpdesk and internal systems.
• Compliance:
  Manage complaints professionally and maintain full audit compliance in line with company guidelines.

• The
  
  Skills:
  
  Excellent listening and problem-solving abilities, with a natural talent for building quick rapport over the phone and via email.
• The Mindset: A passion for delivering exceptional customer service while working effectively toward targets and KPIs.
• The Tech Aptitude:
  Strong multitasking skills and the confidence to navigate multiple computer systems simultaneously.
• The Flexibility:
  Available to work the weekend shift pattern (Friday, Saturday, and Sunday, 8:00 AM - 4:00 PM).