Neighbourhood Housing Officer; FTC)

The Vacancy Join Our Neighbourhood Housing Team!

As part of our continued commitment to delivering excellent services to our customers, we are recruiting a new Neighbourhood Housing Officer to join our Housing Team on a 14 month fixed term maternity cover
.

This expansion will reduce patch sizes, allowing us to work more closely and proactively with our customers. It's an exciting time to join us as we strengthen our service offer and invest in delivering a more personal, responsive housing service.

As a member of our Housing Team, you will:

• Manage a defined patch of properties, building strong and positive relationships with customers
• Deliver proactive tenancy management, early intervention and tenancy sustainment support
• Investigate and manage anti-social behaviour (ASB) cases, working collaboratively with partner agencies where required
• Lead on estate management, ensuring our neighbourhoods are safe, clean and well maintained
• Identify welfare concerns and provide appropriate support or referrals
• Take responsibility for safeguarding, recognising risks and responding in line with policy and best practice
• Work closely with colleagues and external partners to resolve issues effectively
• Provide a visible, customer-focused presence within our communities

We're looking for individuals who:

• Have experience in housing management or a related role
• Are confident managing ASB cases and complex tenancy issues
• Understand welfare support and safeguarding responsibilities
• Are proactive, resilient and solution-focused
• Can manage a varied workload and prioritise effectively
• Communicate clearly and professionally, both verbally and in writing
• Are passionate about delivering excellent customer service

• Reduced patch sizes to enable meaningful customer engagement
• A supportive and collaborative team environment
• The opportunity to help shape and strengthen our housing service
• Ongoing professional development and training

If you're motivated, customer-focused, and ready to be part of a team that is investing in doing things better, we'd love to hear from you.

At Greatwell Homes, we own and manage around 5,000 homes with a £23 million turnover, and our mission is to "partner with customers and communities to shape places people are proud to call home."

We're proud to be a progressive, forward-thinking housing association, committed to delivering excellent services for our customers and a great working environment for our colleagues.

Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we're committed to providing great services and high-quality living environments.

Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.

We value our staff and always look for ways in which we can help them develop their skills and knowledge.

• Cycle to work scheme
• Employee assistance program
• Eyecare Vouchers
• Gym membership
• Life milestone awards
• Pensions
• Perkbox
• Simply health

• Inclusion
• Collaboration
• Kindness
• Customer-focused
• Adaptability