Customer Support Coordinator

Emplas is one of the UK’s largest window and door fabricators. As a manufacturer of double glazing we partner with leading window systems suppliers, and offer some of the industry’s most technically advanced low maintenance and energy efficient aluminium and U-PVC windows and doors. Being both upvc window manufacturers and aluminium window manufacturers, we work with the trade, new build, social housing and educational sectors since 1979, our reputation is built on service excellence.

We are a hard-working team who work to our values of integrity, teamwork, determination, excellence and pride, to achieve our purpose of improving Britain’s homes.

• Maintaining and developing close relationships with our long-standing and new customers.
• Assisting customers with all enquiries about our products and services.
• Inform & update customers on order lead-time.
• Liaising with other departments to resolve customer issues/queries.
• Receive and process customers stock orders accurately and by agreed deadlines.
• Surpassing customer expectations on quality and service levels.

• 1 years experience within a customer service role, ideally in a manufacturing/construction environment (however not essential).
• Confidence using the telephone, be resilient and have a natural rapport with customers.
• Excellent organisational and planning skills.
• Excellent IT skills, Microsoft Word, Excel, Outlook.
• Ability to effectively handle multiple tasks in a fast paced environment.
• Excellent attention to detail.

Salary: £24,500 per annum

Working hours:

37.5 hours per week. Monday - Friday 09:00-17:30 with a 30 60 minute break per day

• 28 days holidays (including bank holidays)
• Birthday day off
• Holiday purchase scheme
• Pension scheme
• Ongoing training and personal development opportunities
• Salary sacrifice schemes*
• Social events
• Recognition Awards
• Length of Service Rewards