Duty Manager

Job Title

Duty Manager (SPAR) Wollaston (18+)

£13.25 p/h depending on age

26.5 hours per week

Various shifts, between 6:30am and 11pm.

We are a dynamic and innovative retail, wholesale and food service business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. We own 260 SPAR convenience stores and employ more than 5,000 people, with a turnover of £1.3 billion.

Reporting to the Store Manager, the Duty Manager will support the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager’s leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through ‘Brilliant Basics, Moments of Wow, Food For Later, Food For Now’.

• Support the Store Manager to ensure a safe, legal and high‑performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts.
• Assist the Store Manager to deliver all store operations, objectives and KPIs.
• Manage, coach and support colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
• Carry out performance management/absence management as appropriate.
• Be responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability during shifts.
• Carry out cash reconciliations, voids and refunds and other management tasks for till colleagues.
• Lead the team to provide an exceptional customer experience, setting us apart from our competitors.
• Work with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community of Wollaston.
• Adhere to all company policies and procedures.

• Previous management or supervisor experience within a food retail or similar fast‑paced operation.
• Committed to achieving and sustaining exceptional customer service standards.
• Able to plan, organise and prioritise effectively.
• Ability to communicate and influence at all levels.
• Able to take appropriate action and make decisions.
• Committed to promoting collaborative working.
• Enthusiastic, flexible with a positive attitude.
• Committed to developing own skills and applying learning to improve own performance.

• Holiday, maternity and paternity leave and pay in excess of statutory entitlements.
• Cycle to work scheme.
• Develop your skills and capability in a highly supportive and multi‑diverse culture.
• Outstanding training & development opportunities.
• Gain hands‑on experience in a high volume, fast‑paced environment.
• Enhanced maternity & paternity pay packages.
• Flexible working hours opportunity.
• Excellent additional benefits package including:
  • Early access to your pay through ‘Early Pay’.
  • 24/7 access to your payslips via HR/Payroll portal.
  • 12.5% staff discount on fresh items & 10% staff discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes).
  • Wellbeing support – access to emotional support, counselling, legal and financial advice.
  • Company pension scheme.
  • Company life insurance worth 1 x annual salary and 6 x annual salary with company pension scheme.
  • NEST pension scheme.
  • Extra holiday – purchase scheme.
  • Long service awards.

As a Disability Confident, Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Department:
Retail SPAR jobs (inc Greggs/Subway) Customer Team Member

Contract type:
Permanent

Hours:

26.5 hours per week

Salary: £13.25 p/h depending on age

2nd April 2026