Telesales Executive

Telesales Executive

Better places, thriving communities.

We are seeking a motivated and results-oriented Telesales Executive to support business growth by generating qualified sales leads and building strong customer relationships through both outbound and inbound calls.

This role focuses on identifying new construction projects and existing apartment developments that may require residential kitchen fire suppression systems. The successful candidate will assess customer needs, present appropriate solutions, address objections, and create high-quality leads for the field sales team, while consistently delivering exceptional customer service.

• Conduct outbound calls to prospective customers to identify new business opportunities
• Research and identify new construction projects and existing residential developments
• Qualify sales leads through effective questioning and needs analysis
• Manage inbound sales inquiries in a professional and timely manner
• Present and promote company products and services clearly and confidently
• Generate and nurture leads, converting them into qualified sales opportunities
• Accurately maintain and update customer information within the CRM system
• Meet or exceed daily, weekly, and monthly performance targets
• Handle objections effectively and provide appropriate solutions
• Collaborate closely with Sales and Customer Service teams to ensure seamless handovers
• Maintain up-to-date knowledge of company products, services, and market developments

• Proven experience in telesales, telemarketing, customer service, or a sales-related role
• Excellent verbal communication and persuasive skills
• Strong listening, questioning, and negotiation abilities
• Confidence in managing phone-based sales conversations
• Proficiency in basic computer applications and CRM systems
• Ability to work in a target-driven, performance-focused environment
• Self-motivated, resilient, and results-oriented mindset

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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Together our diversity makes us stronger.

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