Family Support Worker; Adult Complex Needs

Location & Travel

The post holder will be based at Our Head Office, 60 Oxford St, Wellingborough, NN8 4JJ
. This is a county-wide role and the post holder will be expected to travel across the county to deliver support, attend events, meetings and training. Travel expenses will be paid in accordance with Family Support Link’s policy.

Partnership & Support Manager

The Family Support Worker is responsible for managing a caseload of adult family members impacted by substance use and other complex needs. The worker provides individual support, facilitates whole‑family discussions, leads group work and activities, runs awareness and training events, and ensures safeguarding. The role requires accurate record keeping, regular assessment of outcomes, and the empowerment of families to take ownership of their participation.

• Deliver 1:1 support to a caseload of adults impacted by substance use and other complex needs.
• Undertake outcomes and assessments with adults.
• Prioritise safeguarding by raising concerns, attending safeguarding meetings and providing requested reports.
• Develop, monitor and run awareness sessions and training events across Northamptonshire for communities, professionals, statutory and third‑sector agencies.
• Act as a positive ambassador for Family Support Link, building and maintaining strong working relationships with referral agencies and services, and attending community events as directed.
• Make referrals for adults to other services as required and advocate where necessary.
• Develop a relationship with families based on respect and trust, ensuring they feel ownership of their involvement.
• Plan, advertise and deliver wellbeing days for clients, monitor attendance and gather feedback to shape future events.
• Ensure the voice of clients is heard within Family Support Link, communities and partner agencies.
• Participate and develop multi‑agency partnership working and networking.
• Develop, deliver and manage support groups to meet client needs.
• Work with partner organisations and colleagues to facilitate whole‑family discussions where appropriate.
• Maintain accurate, up‑to‑date records and provide regular reports and case studies as required.
• Provide helpline support where needed.
• Offer flexible support options for clients, taking into account their location, time and date preferences.
• Work closely with the staff team at Family Support Link.
• Participate in clinical supervision, training and personal development, including the Parents Under Pressure training.
• Adhere to Family Support Link’s and other organisations’ operational policies and procedures, managing risks appropriately (including lone working and on‑call).
• Carry out any other duties reasonably required in line with the main duties.

• Knowledge and experience of direct work with families.
• Knowledge and experience of direct work with adults.
• Knowledge of the roles and responsibilities of statutory and voluntary services and experience of liaising with them.
• Experience of multi‑agency partnership working.
• Understanding of drug and alcohol use and its impact on families.
• Understanding of safeguarding for children and vulnerable adults.
• A good understanding of complex needs through education and/or lived experience.
• Excellent active listening, interpersonal and communication skills.
• The ability to work to tight deadlines and prioritise conflicting workloads.
• Competence in the use of IT, Zoom, Microsoft Office packages and databases.
• Able to maintain accurate data records in multiple systems within agreed time frames, with an appreciation of GDPR and data recording for safeguarding purposes.
• Demonstrates dignity and respect for self and others at all times, with an approachable and friendly manner.
• Able to work effectively with partners, demonstrating drive and passion to achieve joint goals and objectives.
• Clear and explicit about professional and personal boundaries.
• Good written and spoken English and numeracy skills, sufficient to meet the requirements of the role.
• Demonstrative commitment to equality of opportunity.
• Can work within Family Support Link’s operational policies and procedures.
• Full…