Customer Representative

Overview

Make a meaningful difference for our customers every day as a Customer Representative  role is permanent, full‑time (35 hours a week, Monday to Saturday) at the Wellington, Somerset branch which is closed to the public on Fridays. You will support customers in person, on the phone and online, managing day‑to‑day transactions and guiding them to suitable banking products.

Applicants must be within a 45‑minute commute of the branch.

Salary starts at £26,500 from 1 July 2026, with a range of benefits listed below.

• Welcome customers, understand their needs and offer trusted, friendly help with their banking.
• Handle a variety of transactions and queries accurately, keeping customer safety, security and fairness front of mind.
• Guide customers to suitable banking products and services that help them manage their money.
• Work closely with colleagues in a busy branch environment, supporting each other to deliver excellent service even at peak times.
• Follow processes, spot potential issues and raise escalations where necessary to protect customers and the bank.
• Maintain a high standard of customer experience face‑to‑face, over the phone and through digital channels.

• Demonstrated pride in helping customers feel confident, supported and listened to, even when busy or complex.
• Patience, empathy and strong people skills to fully understand customer banking needs.
• Comfortable working in a fast‑paced environment where priorities shift.
• Calm under pressure, adaptable and ready to embrace change with a positive mindset.
• Confidence using technology and digital tools.
• Team player who understands that great customer experiences are built through teamwork.
• Clear and confident communication with customers face‑to‑face, on the phone and digitally.
• Ownership of tasks, acting with care and integrity to protect customers and their money.

• Feel what customers feel – empathise with customers, using their feedback to guide decisions.
• Say it straight – communicate honestly and directly, using clear language.
• Push for better – challenge the status quo, drive continuous improvement.
• Get it done – prioritise impactful actions, act decisively and take accountability for outcomes.

• 25 days holiday per year (rising to 30) plus up to 10 additional days that can be purchased.
• Wellhub access for a range of health and wellness options.
• Up to 2 days of paid volunteering per year.
• Ongoing training and development.
• Annual performance‑related bonus.
• Private medical insurance.
• Competitive pension scheme.
• Life assurance coverage.
• Additional benefits through salary‑sacrifice scheme.

We are an equal‑opportunity employer and welcome applications from people of all backgrounds, including those with disabilities.

• Job Identification: 3893
• Apply before: 07/03/2026, 10:55 PM
• Location:
  
  44 New Street, Wellington, Shropshire, TF1 1SW
  , GB