Field Service Engineer

Job Title:
Field Service Engineer

Purpose of the Role

The Field Service Engineer is responsible for providing technical support to customers both remotely and on-site across an international region. The role involves installation, maintenance, repair, training, and ongoing support of a range of specialised testing and inspection equipment.

Key Responsibilities

• Install, maintain, and support technical equipment, ensuring high service standards and customer satisfaction
• Provide technical support via hotline, remote access, and on-site visits
• Carry out commissioning and installation activities, including customer training
• Diagnose and troubleshoot faults, identifying root causes and implementing effective solutions
• Liaise with internal engineering and quality teams to resolve technical issues and report product feedback
• Develop and contribute to technical documentation, including manuals and product guides
• Act as the main technical point of contact for customers, building strong working relationships
• Work independently while collaborating with wider service and technical teams
• Travel extensively across the assigned region to support customer requirements

Candidate Requirements

• Strong technical background (engineering or equivalent experience)
• Knowledge of mechanical systems, pneumatics, and basic electronics
• Experience with testing, inspection, or similar technical equipment (desirable)
• Ability to troubleshoot and resolve complex technical issues
• Hands-on approach with confidence using tools and working in practical environments
• Strong communication skills, with the ability to explain technical concepts clearly
• Familiarity with CRM systems (e.g. Salesforce or similar)
• Willingness and ability to travel frequently (up to 75%)
• Valid passport and driving licence

Skills & Attributes

• Strong problem-solving and analytical skills
• Customer-focused mindset with a commitment to service excellence
• Ability to work autonomously and manage workload effectively
• Adaptable and flexible in a field-based role

What s on Offer

• Home-based role when not travelling
• Flexible working hours
• Opportunity to work within a global, technical environment

If this role is for you please reach out Saffron Giddings

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