Patient Services Advisor

Are you looking for an exciting opportunity to join asupportive, professional and friendly GP Practice Team?

We are looking to recruit additional members of the Patient Services Team to join our practice in Wellington. We are looking to fill multiple positions and will consider both full and part time hours, working pattern negotiable.

The Patient Services Advisors provide the first point of contact for patients while projecting a positive and friendly image to them and to others visitors, either in person or via the telephone, and to direct patient queries appropriately in a courteous and efficient way. They are responsible for undertaking a wide range of administration duties and the provision of general support to the multidisciplinary team.

Duties can include but are not limited to:

• Assisting patients via the telephone or face to face in an efficient and caring manner
• Being the first point of contact for patients and all visitors to the surgery, presenting a calm and friendly image.
• Dealing with enquiries efficiently, courteously and with respect, ensuring that the correct details are recorded and either answered or forwarded promptly to relevant personnel
• Making appointments and operating the appointments system as directed by the GP Partners
• Receiving requests for repeat prescriptions and ensuring that requests are acted upon in accordance with Practice policies and procedures
• Explaining practice registration arrangements and formal requirements to new patients and those seeking temporary registration
• Opening the premises punctually in the morning and to make all necessary preparations to receive patients
• Ensuring that the rights, confidentiality and privacy of the patient are observed at all times.

Wellington Medical Centre is a well established, large training practice, providing high quality care to our 22,600 patients.

We will ensure that you feel welcome, well supported and a valued member of our team.

Benefits of working for Wellington Medical Centre:

• Access to the NHS Pension Scheme with 20% employer contribution
• Life assurance scheme via the NHS Pension scheme
• Dedication to staff development and educational opportunities
• NHS & Blue Light Card Discounts
• Frequent social outings

Reception Front Desk & General Duties

• A large proportion of your time will be taken assisting patients via the telephone or face to face in an efficient and caring manner
• To ensure that the telephone service is operating correctly.
• To be the first point of contact for patients, receiving and directing patients and other visitors appropriately.
• To present a calm and friendly image to patients.
• To advise patients of relevant charges to private (non-National Health Service) services, accept payment and issue receipts for same.
• To make and receive telephone calls as required in a polite and timely manner, and record messages accurately and comprehensively.
• To deal with enquiries from patients efficiently and courteously and with respect, ensuring that the correct details are recorded and either answered or forwarded promptly to relevant personnel.
• To make appointments and operate the appointments systems as directed by the GP partners
• Using your judgement and communication skills, to ensure that patients in urgent need are flagged to the Lead GP in a logical and non-disruptive manner or directed to more urgent care where appropriate.
• To receive requests for repeat prescriptions and ensure that requests are acted upon in accordance with Practice policies and procedures.
• Enter accurate information onto the computer systems as required.
• To leave Reception with no unresolved problems for the next shift wherever possible, or ensure unresolved problems are properly handed over to incoming staff
• To undertake a variety of tasks at the request of Doctors, for example telephoning the laboratory for test results and recording accurately in the patients notes, contacting the patient to request they come in for blood tests or a consultation.
• To ensure locum staff can access the computer systems, have everything they require for their session and know where to find other things they may need e.g.…