Service Developer

Service Now Developer Location:
Telford (2-3 days per week onsite)
Duration: 6 Months
Rate:
Up to 740 per day Clearance:
Active SC Clearance Required

OverviewWe are seeking an experienced Service Now Developer to support the delivery of a large-scale Service Now implementation. Working as part of a delivery team, you will configure, develop, test and support Service Now capabilities across multiple work streams, with a focus on HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations.
Key Responsibilities

• Configure and develop Service Now solutions across HRSD and CSM.
• Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities.
• Configure Employee Centre experiences and user journeys.
• Develop integrations using REST APIs, SOAP APIs and Integration Hub.
• Support configuration of Virtual Agent and Now Assist capabilities.
• Participate in sprint planning, backlog refinement and technical design discussions.
• Support unit testing, SIT, UAT and defect resolution activities.
• Produce and maintain technical documentation.
• Collaborate with architects, developers, testers and business stakeholders.

Required Skills & Experience

• Hands-on Service Now development experience.
• Strong experience with HRSD.
• Experience across one or more of:
  • CSM
  • Source-to-Pay Operations
  • Employee Centre / Employee Centre Pro
  • Service Now Integrations
  • Virtual Agent
  • Now Assist
• Experience developing case workflows, service catalogues, agent work spaces and portal experiences.
• Strong Service Now scripting skills including JavaScript, Glide APIs and Flow Designer.
• Experience integrating Service Now with third-party applications using REST APIs, SOAP APIs and/or Integration Hub.
• Experience supporting Agile delivery methodologies and test cycles.
• Strong analytical, troubleshooting and problem-solving skills.

Essential Requirements

• Service Now Certified System Administrator.
• Active SC Clearance.
• UK Based.
• Experience working within large-scale enterprise or public sector Service Now delivery programmes.
• Strong stakeholder engagement and communication skills.
• Ability to work collaboratively across multiple supplier and stakeholder teams.

Highly Desirable

• Service Now Certified Implementation Specialist - HRSD.
• Service Now Certified Implementation Specialist - CSM.

Desirable

• Service Now Certified Application Developer.
• Employee Centre.
• Integration Hub.
• Virtual Agent.
• Now Assist / GenAI accreditations.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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