Resident Services Coordinator

Are you committed to creating experiences that connect people? Do you like building community? Do you want to work in an environment where teams are encouraged to collaborate as #oneteam #onedream? As a part of the learning culture at CCMC, you play a vital role in our commitment to excellence, which is strategically woven into the guiding principles. We are passionate about developing our teams, investing in their growth, and building thriving and vibrant communities that residents are proud to call home.

CCMC is a large-scale community management company with a team dedicated to enhancing the resident experience. We empower our team members for personal and professional success by providing mentoring, development opportunities, and industry certification sponsor ships.

Our comprehensive benefits package includes medical, dental, vision, company-matching 401k contributions, paid vacation, paid holidays, professional education assistance, and more!

At CCMC, we embrace a learning culture and understand that to revolutionize the industry; we must continuously sharpen our skills through professional and personal development.

We are proud to offer industry certifications that support large-scale community management. This benefit is available to full‑time team members who choose to advance their career path. In addition, we provide monthly educational classes available both in‑person and hybrid, along with access to a wide array of courses through our online learning platform. Knowledge is power, and you hold the key to a bright future!

The CCMC team is dedicated to improve wellbeing within communities.

Home Works is our employee‑driven program that partners with charitable organizations across the nation to provide volunteer opportunities to our team. We offer eight hours of paid volunteer time each year to all full‑time team members.

Are you a customer service aficionado? Are you looking for a company where you can learn and grow?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident‑centric focus is brought to life by our core values:
Integrity, Respect, Service and Community.

About the Community:

This community features a large clubhouse, pools, miles of trails, plus a farm and community garden all situated around a central lake. These amenities combine to offer residents a rich and earthy experience. Nearly every home will back up to a park, greenway or nature trail. Here, neighbors can enjoy the simple pleasures of country living, along with the connectivity and conveniences of city life.

The Resident Services Coordinator provides office assistance, membership support and clerical administration for the community. This position is multi‑faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.

What you’ll accomplish:

• Greeting and assisting guests, answering phones, and directing calls
• Noting accurate messages and directing them appropriately
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including maintenance work orders
• Assisting owners with coordinating resident-hosted events
• Updating the association’s website and calendar
• Receiving, preparing and delivering mail, packages and dry cleaning
• Performing other administrative duties as needed

What we’re looking for:

• Customer service experience, knowledge of homeowner association operations preferred
• Excellent telephone manner, with a commitment to the highest customer service possible
• Ability to communicate effectively
• A dynamic, professional individual with a strong sense of organization and attention to detail
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
• Must have a valid driver’s license in the state of employment
• Flexibility to work after‑hours and weekends at community events as needed
• Must pass a pre‑employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is…