Coordinator, Patient

Position: Coordinator, Patient Benefits
## Coordinator, Patient Benefits It's rewarding to be on a team of people that truly believe in making an impact!

We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.
** Job Summary
** The Patient Enrollment Coordinator is responsible for improving Cano’s enrollment growth objectives by discussing enrollment and eligibility options with members/non-members. The Patient Enrollment Coordinator is fluent with various payor sources (Medicare, HMO’s, Medicaid, etc.) of primary care and physiotherapy services.

The Patient Enrollment Coordinator guides the patient/prospective patient through the insurance/cash pay process, explain payment plan options, and assists patient with membership enrollment or credit applications.
** Essential

Duties & Responsibilities
*** Professionally represents Cano Health; provides centers tours.
* Is an expert at Cano’s services and products. Identifies any prospects/member’s needs, answers questions related to healthcare access and Cano service offerings, discusses cost of service (if needed) and facilitates enrollment into health plans or payment plans.
* Assists patients with credit application, if applicable.
* Collaborates and maintains a healthy relationship with health plan agents and brokers.
* Responsible for achieving monthly, quarterly, and annual enrollment goals and growth targets, as established by management.
* Verifies insurance and benefit coverage on all of patient's insurance plans for each service being provided.
* Maintains lines of communication and follow up with current members to assure there is no loss of benefit coverage.
* Collaborates with Community Outreach associates on center and community activities events, as needed.
* Regularly generates and submits reports on new enrollment for insured/cash pay members.
* Delivers presentations, attends meetings, and distributes educational materials to members/potential members.
** Additional

Duties & Responsibilities
*** Ability to remain positive, courteous, and professional.
* Maintain adequate supplies, equipment, and materials (informational material, promotional items).
* Self-motivated and may work with little (indirect) supervision to achieve goals and objectives.
* Communicate with fellow associates to identify areas of opportunity to enhance membership growth.
* Regularly generates and submits reports on new enrollment for insured/cash pay members.
* Additional duties may be assigned.
** Supervisory Responsibilities
*** No supervisory responsibilities.
** Education & Experience
*** Min. 3 years of related experience (e.g., marketing, business development, community engagement, healthcare industry).
* Demonstrated exceptional networking and negotiations skills.
* Demonstrated strong public speaking and presentations skills.
* Demonstrated ability to work in a fast-paced, team-oriented environment with little supervision.
* Must be highly detail-oriented, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers.
* Must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision, and be willing to work occasional evenings and weekends.
** Education Requirements
**** Education Level
**** Discipline
* * Required High School
** Knowledge, Skills & Proficiencies
*** Must be fluent in English and primary language of target population (ie., Spanish)
* Must be IT proficient working with electronic medical records (preferably eCW), health plan portals, and IT systems (Care Credit and Micro Soft products including Share Point, Excel, Outlook, Teams, etc.)
* Understanding of Medicaid and Medicare (including healthcare markets)
* Detail oriented to ensure accuracy of reports and data
* Sales and marketing experience, highly preferred
* Previous healthcare marketing, enrollment and/or grassroots/community outreach experience a plus
** Physical Requirements
** This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to…