Coordinator, Patient

Coordinator, Patient Benefits at Cano Health

Join our mission:
Build the best primary care environment for patients. We seek healthcare enthusiasts to support membership enrollment.

The Patient Enrollment Coordinator drives Cano Health’s enrollment growth by discussing options with members and non-members. The role is fluent in Medicare, HMO, Medicaid, and other payor sources for primary care and physiotherapy services. The Coordinator guides patients through insurance and cash‑pay processes, explains payment plans, and assists with membership enrollment or credit applications.

• Represent Cano Health professionally, including center tours.
• Expertly convey Cano’s services, identify member needs, answer healthcare access questions, discuss costs, and facilitate enrollment into health or payment plans.
• Assist patients with credit applications, when applicable.
• Collaborate with health‑plan agents, brokers, and community outreach associates.
• Achieve monthly, quarterly, and annual enrollment goals and growth targets.
• Verify insurance coverage for all services provided and maintain communication to ensure continuous benefit coverage.
• Generate and submit enrollment reports.
• Deliver presentations, attend meetings, and distribute educational materials to members and potential members.

• Maintain a positive, courteous, and professional demeanor.
• Manage supplies, equipment, and informational materials.
• Work independently with minimal supervision to reach objectives.
• Identify opportunities to enhance membership growth.
• Generate and submit enrollment reports (repeated).
• Perform other assigned duties.

No supervisory responsibilities.

• Minimum 3 years of related experience (marketing, business development, community engagement, or healthcare).
• Exceptional networking and negotiation skills.
• Strong public speaking and presentation skills.
• Ability to work in a fast‑paced, team‑oriented environment with little supervision.
• Detail‑oriented, providing outstanding customer service and building relationships.
• Project anticipation, prioritization, meeting deadlines, with occasional evenings and weekends.

High School diploma.

• Fluent in English and primary language of target population (e.g., Spanish).
• IT proficiency with electronic medical records (preferably eCW), health‑plan portals, and IT systems (Care Credit, Microsoft SharePoint, Excel, Outlook, Teams).
• Understanding of Medicaid and Medicare markets.
• Detail‑oriented reporting and data accuracy.
• Sales and marketing experience preferred.
• Healthcare marketing, enrollment, or community outreach experience a plus.

Work primarily at a personal computer with extended phone use. Requires standing, sitting, walking, and occasional climbing. Must lift up to 50 lbs and work extended hours, weekends, and flexible schedules. Reasonable accommodations available.

Essential functions:

typing, standing, sitting, stooping, climbing.
Travel: 0‑25%, driving to assigned clinics.
Tools:
Computer, peripherals, customized software, standard office equipment.

This description reflects the general nature of the job. Cano Health reserves the right to assign or reassign duties at any time. Cano Health is an equal‑opportunity/affirmative‑action employer. All qualified applicants will receive consideration without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other protected characteristic.
Please see Cano Health’s Notice of E‑Verify Participation and Right‑to‑Work post here.

• Mid‑Senior level

• Full‑time

• Health Care Provider

• Hospitals and Health Care