Functional Lead – nCino

Worker Type:

Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.
** Ko mātou tēnei | This is Us
** We have an exciting opportunity for a Functional Lead to join BNZ's Customer
360 Domain and help shape how business outcomes are delivered through our nCino platform.

Working with the business and technology experts, you'll provide expert functional leadership, guide solution direction, and ensure solutions align customer needs, business value, risk, and platform capabilities.
** Mō te Tūranga | About the Role
** You'll lead the discovery and functional design of complex initiatives, translating business challenges into scalable, practical solutions.

Working closely with Product Owners, Engineering Leads, Architects, Delivery Leads, Functional Consultants, and business stakeholders, you'll establish strong functional practices and support the delivery of high-quality outcomes.

This is a permanent, full-time opportunity based in Wellington or Auckland, with a hybrid working model.
* ** Lead Functional Delivery:
** Guide discovery, requirements, analysis, and functional solution design for complex initiatives.
* ** Provide Platform Expertise:
** Help stakeholders maximise the nCino Bank Operating System capabilities using platform best practices.
* ** Solve Complex Problems:
** Translate ambiguous business needs into clear, practical, and scalable solutions.
* ** Manage Risk and Quality:
** Lead impact assessments and ensure requirements and solutions are complete, compliant, and fit for purpose.
* ** Collaborate and Grow Capability:
** Align cross-functional teams while coaching Functional Consultants and Business Analysts.

You'll join a collaborative Customer
360 team focused on delivering valuable, simple, and sustainable outcomes for customers and colleagues.

We value curiosity, trusted relationships, continuous improvement, and diverse perspectives. You'll be encouraged to challenge constructively, share knowledge, and help strengthen functional capability across the team.

You'll influence how nCino is used across one of BNZ's most significant technology investments, shaping solutions that support modern banking experiences and deliver meaningful customer and colleague outcomes.

You'll navigate complex business needs, platform constraints, competing priorities, and regulatory requirements. Success requires strong judgement and the ability to create alignment while balancing immediate delivery with long-term platform sustainability.

You will:
* Simplify complex business problems.
* Be pragmatic, curious, and outcome-focused.
* Influence through trusted relationships and clear communication.
* Balance business value, risk, quality, and platform sustainability.
* Constructively challenge stakeholders and established thinking.
* Invest in growing others and improving functional practices.
* ** Functional Leadership:
** Experience leading complex business and technology initiatives and influencing solution direction across multiple teams.
* ** nCino and Salesforce Expertise:
** Strong knowledge of nCino and platform best practices. Highly desirable for you to have experience with Salesforce Financial Services Cloud.
* ** Analysis and Solution Design:
** Expertise in discovery, requirements analysis, process design, impact assessment, and functional solution design.
* ** Problem Solving:
** Ability to assess complex challenges, identify root causes, evaluate trade-offs, and recommend practical…