General Retail Sales Manager

Join to apply for the General Retail Sales Manager role at Scenthound

Scenthound is the first membership‑based franchise providing affordable and accessible wellness‑focused dog care. Dogs need consistent care to keep all their parts healthy, from Skin and Coat to Ears, Nails, and Teeth. At Scenthound, we’re committed to providing every dog with the care necessary to help maintain their health and keep them clean and happy.

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

We are looking for a Retail Store Manager to oversee a growing grooming center. The General Manager responsibilities include formulating overall strategy, managing people, and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision‑maker, helping our people develop and be productive while ensuring our profits are on the rise. Ultimately, you’ll help our company grow and thrive.

Our General Managers should be comfortable and enjoy working with dogs.

• Oversee day‑to‑day operations
• Manage employee and center appointment schedule
• Drive sales growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment, hiring and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g., profit decline, employee conflicts, loss of business to competitors)
• Advocate for all dogs in our care and in our community
• Incorporate the value of Scenthound’s brand, mission and core values
• Drive membership sales through health and wellness education
• Administer training program to ensure all staff are knowledgeable
• Lead and support the Center Management Team to reach and exceed key performance goals
• Be a culture‑driven leader and inspire your team to seek growth
• Attend events and foster positive community relations
• Ensure safety of staff, customers, and dogs at all times
• Responsible for manager and employee development through leadership, training, and performance reviews
• Perform other tasks and duties as assigned by leadership team

• Proven experience as a General Manager or similar executive role
• Experience in planning and budgeting
• Knowledge of business processes and functions (finance, HR, procurement, operations, etc.)
• Strong analytical ability
• Outstanding organizational and leadership skills
• Problem‑solving aptitude
• Retail experience is a plus
• Ability to work an assortment of days, including weekends when needed
• Ability to manage with integrity, honesty, and knowledge that promotes the mission of Scenthound
• Strong leadership skills with ability to coach & mentor team members in a culture‑first environment
• Excellent communication skills (verbal & written), including the ability to convey complex ideas simply
• Proficient computer and CRM skills (Microsoft Office, Internet, E‑mail)

• Salary: $50,000 to $65,000 per year
• Performance‑based bonuses
• Health insurance with generous company contribution
• Dental insurance
• Vision insurance
• Paid time off
• Company Paid Life and AD&D Insurance
• 401(k) plan
• Free grooming services for your dog
• Energetic, fun, loving work environment
• Unlimited growth potential with an expanding business

Mid‑Senior level

Full‑time

Sales and Business Development

Consumer Services

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