Retail Market Manager III or IV - Wellington

Retail Market Manager III or IV - Wellington

Join Synovus as a Retail Market Manager III or IV in Wellington, FL. Oversee branch operations, business development, and customer experience while representing Synovus' culture, values, and community leadership.

• Manages functions and team members of a full service branch, ensuring overall branch success, including profitability, sales, customer experience, and team development.
• Owns the customer experience within the branch, taking immediate action to resolve customer issues.
• Ensures ethical practices in all branch activities and developments.
• Develops and maintains a quality, diversified loan portfolio—consumer, small business, and real estate—handling renewals, collateral exceptions, and trouble loans.
• Manages and participates in outside calling activities to small business owners; collaborates with line‑of‑business partners to strategize comprehensive banking relationships.
• Uses sales management tools to proactively identify, retain, and deepen current customer relationships and develop prospective clients or centers of influence; serves as the primary small business contact within the designated market.
• Establishes and maintains relationships with community organizations and serves in a leadership capacity to support bank goals and programs.
• Protects the bank’s assets by aggressively managing credit quality and minimizing losses; reviews risk reports and coaches the team on risk issues.
• Ensures operational integrity and compliance with bank regulations, policies, and procedures; stays abreast of federal and state regulatory changes and implements them timely.
• Communicates key policy, procedure, product, and service changes to the branch team; provides coaching and training on product and service introductions or referrals.
• Models Synovus' culture and values in everyday interactions; promotes positive work culture and team engagement.
• Manages coaching, development, and performance of team members; maintains openness, approachability, and individual motivation.
• Manages annual performance management and merit processes for direct and indirect reports; collaborates with Human Resources on employee relations, compensation, training, and positions.
• Ensures all team members are aware of risks in their functional area, observing policies and reporting known or suspected violations.
• Performs other related duties as required.

• Bachelor’s degree in Business Administration, Finance, or related field or an equivalent combination of education and experience.
• Three (3) years of experience managing a branch or department in the financial services industry with an outside business development focus and proficiency in small business lending; OR three (3) years experience in an outside business development lending role within banking such as a business banker or private banker. Experience managing a team and portfolio with loans and deposits is required.

This position requires successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within an established timeframe after initial employment and includes a nationwide fingerprint check.

• Advanced knowledge of state and federal banking compliance regulations.
• Comprehensive knowledge of branch banking and operational functions, bank services and products, and related policies and procedures.
• Extensive knowledge of banking products—including lending, deposits, and investment areas.
• Thorough knowledge of consumer and small business lending, underwriting activities, and applicable terminology.
• Organizational and time management skills, with the ability to provide leadership, supervision, and training.
• Strong customer service skills.
• Ability to coach, inspire, develop, and lead a team to achieve results.
• Ability to continually support team members through individual development plans.
• Strong listening skills and a positive communicator.
• Aptitude for effective problem solving.
• Proficiency using Microsoft Office software products.

• Recipient of sales awards.
• Leadership roles within community organizations such as local chamber or non‑profit boards.

Synovus is an equal opportunity employer committed to fostering an inclusive work environment.