Customer Experience Lead- Mall at Wellington Green

Customer Experience Lead-The Mall at Wellington Green

We are looking for a results-driven Customer Experience Lead to join Victoria’s Secret & Co. and deliver exceptional customer and associate experiences in our Wellington, FL store.

• Drive top-line sales by selling, leading, and directing associates on the sales floor and coaching associates in the moment.
• Support operational excellence by maintaining visual standards, managing payroll, and ensuring merchandise availability.
• Act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
• Lead and demonstrate company values within the store.
• Deliver exceptional customer experiences as the Head Coach through coaching, zoning, team selling, and personally selling.
• Conduct associate observations and coaching.
• Link results to behaviors and actions to drive sales.
• Independently manage labor hours to drive sales and profit.
• Own the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Collaborate with Sales Leadership Teams to ensure seamless communication and execution of brand actions.
• Demonstrate and lead company policy and procedures.
• Perform additional duties as assigned, including floorset mapping, product launch support, onboarding, and shipment processing.
• Maintain physical capability to lift and carry up to 40 pounds and perform tasks involving bending, stretching, walking, and prolonged standing.

• Passion for Victoria’s Secret Brand.
• Excellent merchandising skills.
• Experience reviewing business reports and taking immediate actions to achieve results.
• Self-awareness and interest in seeking feedback to improve and develop.
• Ability to monitor and incorporate feedback into decision-making.
• Experience influencing cross-functional partners in informal and formal settings to get things done.
• Flexible schedule, including nights and weekends.
• Physical capability to stand for long periods and bend, kneel, and lift.
• Comfort using technology such as headsets, mobile devices, and computers.
• Preferred 1 year of retail experience.
• Preferred experience directing others in performance of job duties.

Minimum Salary: $17.50

Maximum Salary: $22.00

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.