Associate Team Leader

Overview

Join to apply for the Associate Team Leader role at H&R Block
.

Our company values people helping people and strives to provide help and inspire confidence in clients, associates, and communities. We maintain a high performing, connected culture where everyone belongs. We are undergoing a multi-year transformation known as Block Next focused on innovation, client experience, and sustainable growth.

If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.

• Support a single retail office during tax season to exceed client expectations and provide daily operations direction for the tax office.
• Begin with a flexible part-time schedule in late fall and transition to a full-time schedule from January through April.
• Serve as on-site point of contact for tax office associates and clients, ensuring quality and consistent execution.
• Execute and hold all tax office associates accountable to the client service experience; escalate as needed to the Multi-Unit Team Leader and District General Manager.
• Lead the office from the front desk, provide phone coverage, and engage with clients to deliver an outstanding experience.
• Lead daily activities to ensure scheduling, timely completion of work, adherence to quality standards, priorities, and goals.
• Lead daily huddles and communicate essential information to office associates.
• Provide on-site escalation for client service concerns as needed.

• Prior experience in customer service or a similar role.
• Strong organizational skills with the ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Flexibility to work a 40-hour week with schedule variations based on business needs.
• High school diploma or equivalent or higher.

We invest in our people by supporting their total well-being. Our benefits can help associates plan for health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program to help build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k, and Employee Stock Purchase Plan.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We foster a connected culture where trust, care, and connections help everyone belong as part of a larger team.

If you’re looking to make an impact, H&R Block is the place for you.

Locations and compensation examples
:
West Palm Beach, FL;
Boca Raton, FL; various ranges provided in the listing. These details are subject to change and are included for context.

Sponsored Job

#9278

• Not Applicable

• Full-time

• Information Technology

• Retail