Customer Service Technician

Company Overview

Brightspeed is reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience across twenty states throughout the Midwest and South.

Backed by Apollo Global Management,
our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers while delivering best‑in‑class customer experience.

Be a part of the team that will build a world‑class fiber network and create a customer experience second to none.

Brightspeed is looking for a Customer Service Technician to join our team. As a Customer Service Technician, you will perform installation, maintenance, and troubleshooting of high‑speed internet, video, and voice networks, including associated wiring and equipment. You will also maintain and repair outside plant facilities within assigned geographic service areas.

Shift schedule may include varying shifts, mandatory overtime, weekends, and holidays.

• Installing, maintaining, and troubleshooting high‑speed internet, video, and voice networks including associated wiring and equipment.
• Performing maintenance and repair on outside plant facilities.
• Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables.
• Observing all safety rules and regulations.
• Assisting other technical personnel in the performance of their duties when requested.
• Actively supporting sales and marketing related activities.
• Directing customer‑facing work and sales referrals.

• High school diploma (or equivalent) or higher.
• Ability to distinguish colors on facilities.
• Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.).
• Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).
• Basic computer skills including MS Office applications.
• Ability to work in confined spaces (attics, crawl spaces, utility holes).
• Ability to work aloft (ladder).
• Ability to work outside in all weather conditions and at various hours of the day/night.
• A valid driver's license and satisfactory driving record.
• Positive and professional appearance and demeanor when communicating the company's products and services to customers.
• Accountability/dependability (on time and on load when scheduled and serve on call as needed).
• Teamwork.
• Active listening, asking relevant questions, and active learning skills.

• Prior experience as a customer‑facing telecom operations technician.
• Basic electricity training/certification or documented equivalent experience.
• ADSL installation/repair experience (self/full installs).
• A+ / Net+ Certified. Required soft skills.

Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401(k) plan with company match; and a host of voluntary benefits.

We prioritize hiring talent in the Charlotte area when possible and offer hybrid and field‑based positions. We invest in technology that enables our team to stay connected.

We aspire to contemporary ways of working and are a Top Workplace as recognized by the Charlotte Observer. We welcome diverse and inclusive talent and believe in equity for the communities we serve.

Brightspeed is an Equal Opportunity Employer committed to inclusion of all qualified individuals, including veterans and individuals with disabilities. If you require reasonable accommodation to complete a job application or otherwise participate in the hiring process, please contact accommod to initiate the accommodations process.

For all applicants, please review our privacy notices:

• Brightspeed's Privacy Notice for California Residents
• Brightspeed's Privacy Notice