Receptionist​/Administrator

Caereinion Medical Practice are looking for an enthusiastic and motivated

Receptionist/Administrator to join our supportive team at this friendly and busy rural practice.

The ideal candidate must have excellent communication and people skills, good IT skills, able to multitask and work flexibly within our supportive team. You will be expected to project a positive and friendly image to patients and other visitors, either in person or via the telephone, and bring a positive, committed, and strong ethos of care to the role. Experience in general practice is preferable but not essential as we welcome the opportunity to train and develop the right individual.

This a hybrid role, split between our reception and admin team, and you will be expected to cover both roles each week. This role will consist of a variety of administrative tasks, working closely with doctors, nurses, and other healthcare professionals.

Key responsibilities include:

• Appointments:
  Appropriately triage patients requesting appointments and deal with patient queries
• Administration Support:
  Perform general administrative duties such as processing incoming and outgoing mail, managing correspondence, data entry, and document management.
• Referrals and Secretarial Work:
  Assist with the patient referral process, including e-referrals, and provide secretarial support such as preparing and typing letters, reports, and other documentation as required
• Communication:
  Enable effective communication between patients, secondary care, and other associated agencies, handing enquiries in person, via phone, or email

Thisis a rewarding role working with a demographic ageing population, who areappreciative of a good service and a friendly face. We are an EMIS practice with a list size of just under 6000 patients.

Dealing with all patient enquiries into the practice in an effective and professional manner, correctly signposting to the most appropriate source of care, including at the reception hatch and on the telephone.

• Adhering to any reception workflows/protocols
• Effectively dealing with all other enquiries into the practice, following practice protocols
• Supporting the induction, training and development of new team members

Answering practice phones promptly with standard greeting and dealing with patient queries and appointment booking

Registering permanent and temporary patients, including any associated new patient tasks (new patient health check invitation, contacting old practice and arranging review with practice pharmacist)

Conducting chronic disease monitoring invitations on a monthly basis

Booking appropriate appointments for patients

Use of practice digital tools, such as Accurx, iPlato & Docman

Sending clinical correspondence to patients and hospitals as requested using Accurx

Dealing with reception & administrator emails

Updating any patients change of address or contact details and actioning any out of area patients

Taking payments from patients for any private work conducted at the practice and ensuring details of the paid invoice is passed to admin/Practice Manager

Complete any patient coding results (such as Breast Screening, flu etc)

Franking outgoing post and ensuring there is sufficient credit added to the machine

Ensuring entries are coded onto the patients medical record as needed

Tidying new patient paper medical records

Sending signed xray requests

Logging chemist scripts sent to pharmacies on the clinical system

Administrator

Typing letters, reports and associated documentation as required

Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

Administration tasks as required

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Input data into the patients healthcare records as necessary

Process referrals

Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms

Read code data on the practice clinical system

Maintain a clean, tidy, effective working area at all times, including leaving your desk tidy at the end of the day with no documents left out or on…