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Collections & House Officer

Job in Welshpool, Powys, SY21, Wales, UK
Listing for: The National Trust
Full Time position
Listed on 2026-10-15
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Retail Associate/ Customer Service
Salary/Wage Range or Industry Benchmark: 27612 GBP Yearly GBP 27612.00 YEAR
Job Description & How to Apply Below
Collections & House Officer - Welshpool

Summary


*** INTERNAL APPLICANTS ONLY***

Are you someone who cares deeply about achieving high standards, and helping to make beauty and history accessible to all? If so, you could become a Collections and House Officer at Powis Castle and Garden, bringing to life the history and significance of this much-loved place.

Salary: 27,612 per annum

Contract: Permanent

Working Pattern: You'll work 37.5 hours per week. Weekend and Bank Holiday working is part of this role, but you'll be working no more than three weekends a month.

Accommodation is provided to the postholder for the proper or better performance of their duties in accordance with Trust criteria and HMRC rules.

Mae cyfieithiad Cymraeg yr hysbyseb hon ar gael yn y atodiadau.

What it's like to work here

This world-famous medieval fortress is set among magnificent formal gardens, terraces and parkland, making Powis Castle an awe-inspiring place to work - and live! The strong team is passionate about local sourcing, with delicious seasonal produce served in the restaurant and bespoke Welsh products sold in the shop. The impressive collection of paintings, tapestries and sculptures is one of the property’s key attractions, alongside a busy programme of events – many of which are food themed.

We're proud of the role the Welsh language plays in the places and communities we care for across Wales. Whether you're a fluent Welsh speaker, a learner, or completely new to the language, we'll support you to develop the skills and confidence needed for your role and to engage with Welsh language and culture as part of working at the National Trust.

for more information about this location

What you'll be doing

As the Collections and House Officer, you’ll be responsible for opening the house every day and ensuring the presentation standards are high to give visitors a consistently good experience. The work involves a mixture of practical tasks as well as office-based tasks.

Supervised by a Collections and House Manager, you'll be responsible for routine conservation, preventive conservation and the annual programme of deep cleaning. Your attention and expertise will help to ensure excellent standards of care throughout the house.

You'll collect and record information gathered during cleaning and housekeeping, to improve our knowledge and understanding of the house and all that’s in it. You’ll use preventive conservation methods to improve how we look after everything, and how we present it to visitors.

The role will include supervision of Collections Assistants in their daily work and supporting volunteers.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you’re:
  • works effectively as part of a team, with experience of day-to-day supervision or supporting others in their work.
  • communicates clearly and builds positive working relationships with a range of people.
  • responds positively to changing priorities and ways of working.
  • identifies and suggests practical ways to make spaces and objects accessible to a wider range of visitors.
  • willing to carry out a mix of practical and office-based tasks as part of the role. #LI-DNI
The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

to find out more about the benefits we offer to support you.

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