Operations Manager - Care Services

We have a fantastic opportunity for a forward‑thinking, motivated and ‘can do’ person to join our Regional team in Powys, Wales. This role covers multiple sites across Powys and will include travelling to the care services under your leadership.

£70,000 plus a monthly car allowance of £425.

37.5 hours per week (Fixed Term for 12 months).

Ideal candidate would be based in or around Powys.

• Employee Ownership Trust – staff received up to £1850 tax free bonus in the last 12 months.
• 25 days annual leave.
• Individualised professional development programmes.
• Refer a Friend Scheme of up to £1,000.
• GP online – around the clock GP consultation via an interactive app.
• Retail/Leisure/Holiday and travel discounts.
• Death in service payment.

• Oversee and take full accountability for commercial targets of services including agency use and occupancy.
• Work with the Quality and Compliance Department and Quality Improvement Managers (and other teams) to establish best practice, follow company policies and procedures, and achieve ‘good’ or ‘outstanding’ with regulatory partner where applicable.
• Accountable for the financial integrity of the service through regular monitoring, process compliance and review.
• Ensure the service adequately recruits, comprehensively onboards, supports and welcomes new employees, with effective probationary reviews leading to successful outcomes.
• Foster positive, collaborative relationships with internal and external stakeholders.
• Identify and communicate opportunities for new business, business development and growth.

• Relevant Care and/or Nursing and Management qualification (e.g. NVQ/QCF in Management; NVQ4 in Care; Registered Manager’s Award; QCF Level 5 in Leadership for Health and Social Care).
• Management experience in a health/social care setting.
• Experience managing and organising resources, including budgetary control and effective people management.
• Ability to engage well with residents, relatives, colleagues and other stakeholders.
• Ability to work flexibly, occasionally, to ensure 24/7 cover throughout the year.
• Ability to answer out of hours problems in a genuine emergency.
• Valid driving licence and use of own car for work purposes.

• Experience of marketing services/selling market beds.
• Ability to speak Welsh.