Housing Administrator, Administrative​/Clerical

Disrepair Housing Administrator

Hourly Rate: £22.65- £24.31Location: Welwyn Garden CityJob Type: Full-time, Temporary (12 weeks initial term)

We are looking for a Disrepair Housing Administrator to join our Resident Services & Climate Change team, supporting Housing Repairs and Building Safety functions. This role plays a key part in managing damp, mould, and disrepair cases, ensuring timely resolution and excellent communication with tenants and contractors.

Key Responsibilities

• Monitor and manage cases of damp, mould, and disrepair, ensuring accurate updates and timely processing.
• Raise repair jobs and coordinate with contractors to guarantee prompt completion.
• Attend internal and contractor meetings, taking minutes and tracking actions.
• Liaise with tenants to confirm inspection appointments and maintain clear communication.
• Work collaboratively with customers, colleagues, contractors, and stakeholders to deliver a customer-focused service.

Skills & Experience

• Strong proficiency in MS Office, especially Excel, for case tracking and reporting.
• Previous experience in an administrative role, ideally within housing or repairs.
• Excellent organisational skills to manage multiple cases and priorities effectively.
• Clear and confident communication skills for engaging with diverse stakeholders.
• Knowledge of housing legislation, policies, and best practices is desirable.

Benefits

• Competitive hourly rate.
• Hybrid working options available.
• Reed Temporary Employee benefits scheme
• Holiday Pay