Administrator Repairs and Maintenance

Job Title

Administrator Repairs and Maintenance (26148)

Salary £25,000 to £27,000 per year plus 34 days leave and instant pay access with Stream

Permanent, Full Time (37.5 hpw), Welwyn Garden City, hybrid working and occasional travel to the North East for training purposes.

Home, a place where you belong

Ever feel like your admin and customer service skills could be making a bigger impact? In this role, you’ll help keep our repairs service running smoothly, supporting both customers and colleagues. If you’re stuck in a job that’s all process and no purpose, and want to work for an employer that cares, this could be your switch.

You’ll be right at the heart of our team who ensure our customers homes are safe and comfortable. Working in our repairs and maintenance team, you’ll keep things moving behind the scenes so our customers get the help they need quickly. It’s a role where your skills make a real difference to people’s lives every day.

• Keep systems up to date with real-time repairs and maintenance activity
• Spot where job volumes exceed resources and help us take action
• Manage orders for materials, equipment and subcontractors
• Provide general admin support including scanning, filing and post
• Support our scheduling team when needed to keep things moving

You’ll be part of a team that’s passionate about great service and proud of what we do. We’ll support you to grow and develop, with opportunities to build your skills and take the next step. Be part of one of the UK’s top 10 Great Places to Work!

• Experience in a fast-paced repairs and maintenance team, or good knowledge of the sector
• Knowledge of housing management and workforce planning systems
• Strong organisation and customer service skills
• Ability to manage changing priorities and meet deadlines
• Confidence using technology and online systems
• You’ll work core hours between 08:30 and 16:30 with flexibility built in
• We work a hybrid pattern with 2 days per week in our Welwyn Garden City office and the rest from home (if you want).

• 34 days leave, (this includes bank holidays and a “me day”). The option to buy 5 more each year
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Welwyn Garden City (Mundells Industrial Estate)