Patient Safety Administrator | Hertfordshire Community NHS Trust

Patient Safety Administrator | Hertfordshire Community NHS Trust

An exciting opportunity has arisen to join our team on a 6 month secondment as a Patient Safety Administrator!

Are you organised, compassionate, and ready to make a real difference behind the scenes?

• Keep our patient safety systems running smoothly
• Support vital investigations and ensure lessons are learned
• Help us deliver high-quality, compassionate care across the Trust
• Be the backbone of our Patient Safety Team—your work matters!

• Strong admin and IT skills
• Excellent communicator and team player
• Resilient, organised, and able to juggle priorities
• Passion for supporting patient safety and quality care

• Make a positive impact every day—without being patient-facing
• Ready to help us put care and compassion at the heart of everything we do?

* Proposed interview date 1st September 2026*

You will support the patient safety team to:

• Maintain effective and efficient systems and processes to manage the statutory and mandatory and functions of the team.
• Ensure that learning that has been identified through investigation is recorded, tracked and communicated appropriately and assist in maintaining systems that support organisational learning to demonstrate continual quality service improvement across HCT.
• Maintain an effective flow of information between the Team, clinical staff, managers and deputy directors to ensure trust policy is followed and expected standards maintained.

• Communicate with other providers and commissioners, the Trust's solicitors and Coroner's offices, providing and receiving routine or sensitive information within agreed processes.
• Communicate with patients, their families or carers (this will be rare as this is not a patient facing role).
• Schedule required internal informal meetings required by members of the Team,
• Carry out administrative tasks related to the Team's key meetings: the Patient Safety Assurance Panel and Learning from Deaths Panel: including diary management, compiling papers, liaising with key people to ensure papers are available on time.
• Maintain filing systems and the team's databases/trackers, ensuring that the team are aware of time frames related to specific pieces of work.
• Support the Team by attending meetings and training events that may not be at your work base.

We offer our staff a number of great benefits, wellbeing initiatives and lifestyle savings. For more information, please read our ‘HCT Benefits’ document which is attached to our vacancy adverts or accessvia our benefits and wellbeing portal.

The Trust is committed to gold standard recruitment. In support of this, please read our ‘Supplementary Information’ document which is attached to our vacancy adverts.

The Postholder will provide the administrative support required to ensure that the Patient Safety Team are able to maintain robust mechanisms to effectively manage the processes and functions delivered by the team, and that systems and procedures remain current and meet changing needs.

The Postholder helps to ensure that standards detailed in the Patient Safety Incident Response Policy and Plan, Learning from Deaths Policy, CQC Regulation 20:
The Duty of Candour, the NHS England Patient Safety Strategy, and linked policies are followed, as well as support the Trust's response to legal claims and coronial requests, specifically that due process is followed which includes delivery of reports, action plans and lessons learnt within agreed timescales.

The Postholder will work within established procedures and guidance, using their initiative within clearly defined parameters, and tasks delegated to them by the Patient Safety Specialist, Patient Safety Lead and Patient Safety Coordinator to ensure effective delivery of the team’s functions.

The Postholder will be required to:

• Support the Patient Safety Team by maintaining effective and efficient systems and processes to manage the statutory and mandatory and functions of the team.
• Support the Patient Safety Team to ensure that learning…