Flights & Travel Executive

Position: Flights & Travel Executive
We are recruiting for a Flights & Travel Executive this is a permanent position working for an established travel business based in Welwyn Garden City.

To start in February/March this year, this role is 100% office based in Welwyn Garden City. The working hours are Monday to Friday: 9.00am to 5.30pm.

Working as part of a team this is a varied and busy role delivering excellent customer service to both clients and suppliers.

Daily Responsibilities will include:

Management of flight bookings including ticketing.
Action and book requests from clients for extras including ad-hoc seats, group bookings, domestic add-ons, and upgrades.
Issuance of variable airline fares, reissues, and refunds.
Action schedule changes liaising with both suppliers and clients.
Production of accurate travel documents for all clients minimising customer touchpoints.
Handle incoming client communication.
Assist with the production of reports, documentation and statistics for suppliers, leaders, and airport representatives.
Liaise with airport representatives ensuring cost effective tour planning.
Plus any other ad hoc administration duties.

Person Specification:

It is essential that the successful candidate has experience of Amadeus or similar flight booking systems and experience working within the Travel industry.

Excellent administration and customer services skills

Highly numeric with s strong attention to detail.

Strong IT proficiency with a good working knowledge of Microsoft Word, Excel and Outlook

Highly organised and be a proactive problem solver

Able to work independently as well as part of a busy team.

Excellent Company benefits, including free parking.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application