Customer Service Administrator

Customer Service Administrator

My client is looking for a good Customer Administrator with excellent customer service skills to support the small close knit Utilities team within this fabulous company. This is a nice mix of customer service and administration. We are looking for a bright and enthusiastic individual with excellent analytical and attention to detail skills. This self-starter will be confident in building relationships with suppliers but must be confident in challenging when required.

They should have a very strong sense of their own initiative, logic, curiosity, common sense and above all, customer service.

As well as ongoing training and development there is a relaxed but professional working environment with excellent employee benefits along with a competitive salary and achievable bonuses. You even get a day off for your birthday!

Responsibilities

* Manage and resolve utility-related customer queries within agreed service level time frames.

* Handle a variety of enquiries, including complex issues, ensuring a professional and customer-focused approach.

* Coordinate tenancy changes and ensure supplier records are updated accurately and promptly.

* Build and maintain effective working relationships with utility suppliers and internal stakeholders.

* Verify contract details with suppliers and review invoices to ensure accuracy and compliance.

* Process contract terminations and address any supplier queries or objections.

* Monitor industry updates and communicate relevant changes to the team where necessary.

* Maintain accurate and up-to-date records of customer queries and utility contracts within internal systems.

* Provide administrative and operational support to the Utilities Team Manager, including ad-hoc tasks and project work

Requirements

* Highly customer focused

* Numerate

* Strong administrative skills

* Strong organisational, prioritisation and attention to detail skills

* Assertive, determined, and self-motivated with a curious mind

* Able to take on many different tasks at once

* A natural team player with a desire to ensure team targets are always met

You will be working as part of a small team where planning ahead is almost as important as doing the work.

Salary is £26k (plus £2k bonus after 1st year)

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in