Customer Service

Are you a confident and customer-focused individual who enjoys problem-solving and getting to the bottom of complex queries? Our client is looking for a Service Advisor to join their busy and supportive team, providing an excellent level of service while investigating and resolving a variety of utility related enquiries.

You'll be responsible for managing customer queries, liaising with utility suppliers, investigating discrepancies and ensuring issues are resolved efficiently. You'll need to be naturally curious, highly organised and confident challenging information when something doesn't seem quite right.

Previous experience within the utilities or energy sector would be advantageous but isn't essential. What's most important is your ability to think logically, communicate confidently and take ownership of problems through to resolution.

• Full training and ongoing support
• £26,000 per annum
• Monday
  - Friday
• Full-time, permanent opportunity

• Manage and resolve customer utility queries within agreed timescales
• Investigate complex enquiries and identify appropriate solutions
• Coordinate tenancy changes and update supplier information
• Liaise with utility suppliers and internal departments to resolve queries
• Verify contract information and validate supplier invoices
• Process contract terminations and resolve supplier objections
• Maintain accurate records of customer queries, contracts and correspondence
• Keep up to date with industry changes and share relevant information
• Support the wider team with administration and ad-hoc projects

• Previous customer service or administration experience would be advantageous
• Strong investigative and problem-solving skills are essential
• Confident communicator with an excellent telephone manner
• Ability to challenge suppliers professionally and confidently
• Good Microsoft Excel skills
• Previous experience within utilities, energy or supplier management would be beneficial but is not essential

Thank you for your application.