Clinical Support Worker- Outpatients

Clinical Support Worker - Outpatients

The closing date is 19 March 2026

We are recruiting for a Clinical Support Worker - Outpatients who shares our vision to be trusted to provide consistent outstanding care and exemplary service to our patients.

The department is a busy and diverse area with specialties including Breast clinics, General Surgery, General Medicine, Neurology and Urology. If you are seeking a new challenge in your clinical career, this could be the opportunity for you at this time.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond.

As a member of the Outpatients team, you will have various opportunities in developing your clinical skills and knowledge in the Outpatients Department.

You will be providing support to the team of staff in delivering a quality service that is linked to high standard of patient care.

Communicate effectively and work in partnership with patients, nursing colleagues, the Multidisciplinary Team and all other relevant personnel.

Assist the Registered Nurse in the planning, implementation and evaluation of nursing care.

You will be able to recognise and respond appropriately to urgent and emergency situations.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

• Minimum Level 1 qualification in Literacy and Numeracy
• Basic Education
• Willingness to undertake Care Certificate
• To undertake Apprenticeship Programme within fixed term contract

• Previous experience in health care setting
• Previous experience of working in teams
• Currently working in an acute ward environment within the NHS
• Previous experience in Outpatients Department

• Evidence of good communication skills both written and verbal
• Ability to prioritize and organise workload
• Self motivated
• Flexibility and team participation
• Basic IT skills – ability to use keyboard and computer
• Understanding of quality and change in the clinical setting

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

East and North Hertfordshire Teaching NHS Trust

£24,937 to £26,598 a year per annum pro rata plus 5% high cost area supplement