Business Functional Lead

PayPoint operates a retail network of over 30,000 local shops through which we deliver a wide range of services to local communities. We manage and settle over £10 billion of omnichannel payments every year. We are embarking on a modernisation of some of our settlement and billing systems thus ensuring that payments from our retailers to our clients and vice versa continue to be managed in an efficient and seamless manner.

We are now looking for a Functional Lead to join the team that creates and deploys the technology which supports our Billing and Settlement service. This role will provide the IT to Finance link for Business Central change, owning functional alignment, business readiness and delivery coordination.

As the Functional Lead at PayPoint, you will sit under the Head of Settlement and Billing and work closely with the Product Owner, BC Engineers and finance business owners. You will lead the functional relationship between finance and IT, translate business priorities into clear scope and acceptance, and coordinate delivery to ensure successful business adoption.

• Take a hands‑on role in implementing Business Central customisations and configurations under guidance from the Senior BC Developer
• Act as the finance facing functional lead, owning relationships with finance owners and representing business needs to IT and delivery teams
• Lead and co‑facilitate requirements workshops with the Product Owner, capturing business processes, reporting needs and acceptance criteria
• Draft and maintain the Business Requirements Document and feature briefs, ensuring clarity on business outcomes and constraints
• Translate BRD content into user stories and acceptance criteria for the Product Owner to prioritise
• Coordinate delivery activities and maintain pragmatic delivery plans and schedules that reflect Product Owner priorities; track progress, dependencies and milestones
• Own UAT planning and execution, coordinate business testers, validate results and sign off acceptance with stakeholders
• Lead cutover readiness and hyper‑care coordination to ensure successful transition to business operations
• Maintain issue, decision and risk logs and escalate materially to the Product Owner and Head of Dept as required
• Provide business transformation support including training, runbooks and process guides to embed new ways of working
• Act as a trusted adviser to the Product Owner on business impact, prioritisation trade‑offs and stakeholder engagement

This role requires very strong practical experience in finance systems, Business Central functional work or similar finance application domains. You will be expected to join in‑flight projects quickly, build up a detailed knowledge of PayPoint’s Business Central installation and act as the business facing functional lead. You should be comfortable working remotely, able to work in a matrix environment and confident engaging with stakeholders at all levels.

• Minimum 5 years practical experience in finance systems or Business Central functional work
• Strong facilitation skills and a track record of running workshops with senior finance stakeholders
• Excellent requirements writing skills, comfortable producing BRDs, clear user stories and crisp acceptance criteria
• Proven experience coordinating delivery plans and tracking milestones in Azure Dev Ops or similar tools
• Experience owning UAT planning and business readiness activities, including training and cutover support
• Clear communicator able to translate technical implications into business language and to push back where necessary on scope and risk
• Comfortable working in a matrix environment and engaging with stakeholders at all levels

Exposure to Business Central configuration and common integration patterns, along with Agile delivery and sprint cadence. Any experience working alongside development teams to refine scope and estimate work would be advantageous.

Any prior experience in payment, settlement or billing domains is an advantage but not required

Some understanding of data migration