Product Manager - Incident Management

About the role

Are you passionate about improving the way engineering teams respond to and resolve incidents? Do you thrive in complex problem spaces and enjoy driving meaningful change through technology and process? We’re looking for a talented Product Manager to join our team and help shape the future of incident management.

In this role you will transform the tools and workflows developers use during high‑pressure moments. From discovery through to strategy, delivery and large‑scale rollout, you’ll own the end‑to‑end product lifecycle, directly impacting developer experience, system reliability and operational efficiency across the organisation.

We welcome flexible working and are open to conversations about how we can support your personal circumstances.

• Understand key user personas, customers & stakeholders and their pain points
• Prioritise features and improvements that reduce friction and restore services faster
• Produce and drive a strategy and roadmap that delivers valuable incremental wins to Tesco
• Proactively align internally with central teams, such as Observability and Architects
• Form a strategy for scaling improvements across the large number of technology teams we support
• Track performance and adoption of the product, working toward achieving the outcomes and key results (OKRs)

• Product Management Expertise
  :
  Proven experience owning product strategy, discovery, delivery and rollout ideally in technical or developer‑facing domains
• Customer-Centric Mindset
  :
  Ability to deeply understand user needs, especially those of developers and SREs, and translate them into impactful solutions
• Strategic Thinking
  :
  Comfortable navigating ambiguity, setting direction and aligning stakeholders around a clear product vision
• Execution Excellence
  :
  Skilled in managing backlogs, writing clear requirements and collaborating with engineering and design to ship high‑quality products
• Data-Informed Decision Making
  :
  Experience using qualitative and quantitative insights to assess value, measure impact and iterate effectively
• Strong Communication
  :
  Able to engage and influence across levels from engineers to senior leadership with clarity and empathy
• Technical Fluency
  :
  Familiarity with incident management concepts, developer tooling or infrastructure domains is a strong plus

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 year’s service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, and 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, and free access to a range of mental‑wellbeing experts