Product Manager - AI Observability - Welwyn Garden , United Kingdom of Britain and Norther

Position: Product Manager - AI Observability - Welwyn Garden City, United Kingdom of Great Britain and Norther
About the role:

We have an exciting opportunity for a Product Manager to be part of our exciting Observability and Incident Management Team, which impacts every part of our core technology and the highly experienced technology and product teams who use them. You will play a pivotal role in our journey to influence both the technical and cultural strategy across our channels. Supporting teams to gain the insight they need to make data driven decisions that directly impact our brand, our bottom line and overall colleagues and customer experience.

You will be responsible for shaping the culture and driving the roadmap for how colleagues will interact with observability data in future, utilising AI to reduce the toil and cost of maintaining system reliability, and contributing to reducing the impact of technology incidents. As a Product Manager you will also ensure AI is utilised to improve observability outcomes and for shaping the agentic approach that underpins it — driving faster detection, diagnosis and resolution of technology incidents.

Ultimately, we are solving problems to ensure groceries are delivered to stores, colleagues can do their jobs and customers have a great experience whenever interacting with Tesco.

If you’re a Product Manager that’s customer focused, thrives with hard problems, loves a fast-moving environment, and wants to make a real difference to our colleagues across the globe then please get in touch.

What is in it for you:
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work.  to find out more! Annual bonus scheme of up to 20% of base salary. Holiday starting at 25 days plus a personal day (plus Bank holidays). Private medical insurance. 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.

Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing. The above information is a shortened summary, refer to our policies for full details

You will be responsible for:
Engage with stakeholders and Lead Product Manager to formulate the AI assisted strategy and long-term roadmap and execute it well by constantly managing the stakeholders expectations, working through dependencies across multiple products/ teams

Understand key user personas, customers & stakeholders for my product and their pain points

Effectively document and explain new requirements to the engineering team using user stories, personas, and acceptance tests and help the team in breaking down a complex piece of work/ epic into smaller, deliverable chunks of value that can be delivered faster

Steer sprint/ release planning sessions by working with my delivery counterparts to plan sprints/ releases that deliver maximum business value in least effort

Lead discovery work around minimum viable product (MVP) for any new product/feature, collaborating with delivery teams to prototype and validate the MVPDrive experiments against defined hypotheses, create MVPs towards robust data-driven decisions on product improvements and their influence on product performance indicators

You will need:
Interpersonal and leadership skills:

Collaboration and cross functional alignment

Ability to work with diverse teams including engineering, operations, product and leadership Skilled at mediating between conflicting priorities and driving consensus

User-centric approach

Empathy for end users (developers, operators), ensuring solutions are intuitive and effective

Change Management…