Team Leader, Social Work

Housing Options Team Leader

Starting salary £41,992pa with progression to £45,089pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance). 12 month fixed term contract 37 hours per week (hybrid working). Welwyn Hatfield Borough Council is investing in Homelessness Services and is looking for someone to lead the expanding team of Housing Options. You will be one of two Housing Options Team Leaders for the Housing Options team, a member of the Housing Needs management team with operational responsibility for both the day‑to‑day service and the out of hours homelessness service.

You will be in a key role, working with the Housing Options Manager to develop the service in a way which promotes and prioritises the prevention of homelessness, whilst also ensuring that there are resources in place for the relief of homelessness when prevention is not possible. You will have line management responsibilities for up to 8 officers, to ensure consistency of decision making, whilst also providing advice and guidance to help develop and strengthen team members’ own decision‑making skills.

You will be responsible for maintaining and updating the key homeless prevention pathways, working with partners and colleagues to ensure the Council has the necessary housing options for successful sustainable outcomes. You will be the primary point of contact for colleagues and partners in the day‑to‑day operation of the service, enabling the swift resolution of cases that require a quick response and helping colleagues without specialist knowledge.

You will demonstrate your ability to deal with emotionally challenging cases in difficult situations, dealing with cases that require escalation from members of the housing options team and identifying outcomes in complex cases.

• An interest in providing high quality public services to the local community
• Experience of working in Housing Options and homelessness, making detailed homelessness decisions सम्बन्धित और providing detailed housing advice
• The ability to negotiate with others and find solutions to complicated situations
• High levels of ability working with IT systems and confidence in using Microsoft software
• Excellent communication and推进技能
• Ability to manage the effective operation of Welwyn Hatfield Borough Council’s Housing Options service

Our Values

Collaborative, Open, Responsible and Excellent. If you are passionate about helping people and assisting those in housing need, anddeel stress under pressure and enjoy team working – we want to hear from you.

• Salary Starting salary £41,992pa with progression to £45,089pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance)
• Frequency Annual
• Job Reference welhat / TP / 100 / 379
• Contract Type Fixed Term
• Closing Date 11 January, 2026
• Job Category Housing Options
• Business Unit Housing Operations
• Location Welwyn Garden City, United Kingdom
• Posted on 23 December, 2025