Guest Experience & Accessibility Lead
Job in
Wembley, Greater London, HA0, England, UK
Listed on 2026-07-08
Listing for:
The Football Association
Full Time
position Listed on 2026-07-08
Job specializations:
-
Customer Service/HelpDesk
Event Manager / Planner, Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
The Football Association is seeking a motivated Customer Engagement professional to enhance the visitor experience at Wembley Stadium. This role involves managing customer interactions across various platforms, supporting event planning and ensuring high service standards.
Candidates should have significant customer-facing experience, strong problem-solving skills, and proficiency in CRM systems, especially in fast-paced environments. The role includes leadership responsibilities and may require working during events and weekends.
Join us in a dynamic environment dedicated to delivering exceptional customer service and promoting accessibility and inclusion.
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