Retail Supervisor

Responsibilities

• Ensure high customer service standards and engagement on the sales floor.
• Manage store operations, including cash desk transactions, POS processing, and compliance with company policies and safety regulations.
• Oversee staff performance, coach employees, and spend 90% of time on the sales floor engaging with customers.
• Drive and achieve sales, KPIs, and profitability goals through product presentation, consultative selling, and upselling of related items.
• Maintain merchandising and visual presentation standards to meet or exceed PUMA VM standards.
• Conduct inventory management, including physical counts, shrink goals, and physical merchandise handling.
• Prepare and analyze sales reports to provide insights for performance improvement.
• Ensure loss prevention and operational compliance.
• Recruit, train, develop, and manage store staff to achieve sales targets.
• Identify, interpret, and diagnose store performance using controllable operational KPIs such as CR, UPT, and ATV.
• Ensure compliance with company policies, procedures, and legal requirements.

• Minimum 3 years of experience in a retail environment with at least 1 year in a supervisory or senior retail staff role.
• Strong analytical abilities to prepare and analyze sales reports, providing actionable insights.
• In-depth product knowledge, including purposes, properties, quality, care rules, and pricing.
• Proficiency with retail software, POS systems, and inventory management tools.
• Excellent communication skills and ability to foster effective teamwork.
• Self‑leadership: ability to work independently, manage emotions, and maintain a high level of performance.
• Physical ability to frequently walk and move about the store, with good use of sight, hearing, and depth perception.
• Commitment to compliance and adherence to company policies, procedures, and legal requirements.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.