Retail Store Manager - Le Creuset

Retail Store Manager
- Le Creuset
- Wembley, London

Job Type: Full Time, Permanent - 37.5 hours per week

Where passion meets premium – join our retail team!

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life.

We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

We are opening a new retail store in North West London, and this is your chance to step in as Store Manager from day one and bring it to life. Imagine building your own team, shaping the culture, and creating an exceptional customer experience in a brand new location. This is more than just a role, it is a unique opportunity to make your mark, drive success, and be at the heart of something special.

If you would like to be involved in this exciting new location and opportunity, then we would love to hear from you.

These are the everyday ingredients you’ll be working with:

• Store Leadership: Taking full ownership of the store, leading by example and setting clear expectations for performance, behaviours, and standards.
• Team Management & Development: Recruiting, training, motivating, and coaching the team so everyone performs at their best and feels supported to grow.
• Exceptional Customer
  
  Experience:
  
  Ensuring every customer receives warm, knowledgeable, high‑quality service and that issues are resolved professionally and promptly.
• Sales & Performance: Driving sales, KPIs, and profitability, monitoring performance closely and taking action to maximise results.
• Commercial Awareness: Using data, insight, and customer feedback to optimise trading, promotions, and product placement.
• Product Knowledge: Staying fully up to date on the product range, new launches, and promotions to inspire the team and customers alike.
• Visual Merchandising & Housekeeping: Ensuring the store is always beautifully presented, clean, organised, and on brand.
• Stock & Inventory Management: Overseeing stock levels, deliveries, replenishment, and stock accuracy to minimise loss and maximise availability.
• Payroll & Administration: Ensuring all financial and administrative processes are completed accurately and on time.
• Compliance & Safety: Maintaining a safe, secure, and fully compliant environment for colleagues and customers.
• Store Operations: Owning all opening and closing procedures and ensuring smooth day‑to‑day store operations.

These duties appear when the business recipe calls for something special:

• People Planning: Managing rotas, absence, performance conversations, and succession planning.
• Training & Development: Delivering onboarding, ongoing training, and performance development plans.
• Emergency & Incident Management: Acting confidently during incidents, alarms, or unforeseen situations.
• Reporting & Analysis: Preparing and reviewing sales, stock, and performance reports to inform decisions.
• Continuous Improvement: Identifying opportunities to improve processes, standards, and customer experience.
• Additional Duties: Taking on reasonable, ad‑hoc responsibilities to support the wider business.

We’re looking for a confident, passionate leader who brings professionalism, warmth, and commercial drive. Someone who can inspire a team, deliver results, and thrive in a fast‑paced retail environment while always keeping the customer at the heart of what they do.

• Customer-Centric: Passionate about delivering memorable customer experiences.
• Strong Leader: Inspires, motivates, and develops others.
• Commercial & Sales-Focused: Understands how to drive performance and profitability.
• Clear Communicator: Confident in giving…