Resolution Officer

Position: Housing Resolution Officer
Location: Tokyngton

Housing Resolution Officer – Brent Council

Fox Morris Group are working to recruit a Housing Resolution Officer

To provide housing options advice to households in temporary accommodation and promote effective move-on to other settled housing, including private rented sector, intermediate and social housing.

The post-holder will also undertake suitability of accommodation reviews, fear of violence investigations and related enforcement activity; work with accommodation providers and other services to resolve complaints and tenancy support issues; and support the implementation of a programme of tenancy audits.

To provide tailored support and assistance to all accepted homeless households by ensuring they move on to more settled housing in a timely fashion.

Knowledge:

• Good standard of literacy and numeracy

• Knowledge of the Housing Act 1996, parts 6 and 7, as amended, the Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017 and related legislation and case law.

• A good understanding and awareness of housing issues and homelessness issues.

• Good knowledge of landlord and tenant law, the possession grounds relating to rented properties and the eligibility criteria for means tested benefits.

Experience:

• Experience of giving advice and information to customers and working with vulnerable groups

• Understanding of homelessness and housing issues in the borough.

• Knowledge of temporary accommodation provision and usage

• Strong and effective experience in provision of exceptional customer services.

• Experience of the Suitability Assessment in recommending potential pathways for homeless households residing in temporary accommodation.

• Experience of negotiation, advocacy, mediation

IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV,

AVAILABILITY/ NOTICE PERIOD,

THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE.

We do not hold CV’s on file without first speaking