Crop Insurance Administrative Assistant

AgWest Farm Credit is a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners and crop insurance customers in a seven-state territory in the Western United States. AgWest is part of the 100+ year-old Farm Credit System - the leading provider of credit to American agriculture.

AgWest champions the growth and advancement of agriculture, the value of rural communities, and the vital contribution our customers make to the economy and society. We serve customers in 59 locations throughout the West.

We are in search of a Crop Insurance Administrative Assistant I or II (internally known as Insurance Specialist) to join our Washington Lending and Insurance department in Moses Lake or Wenatchee. These full-time positions report to the Director, Operations and are accountable for assisting with providing high quality, profitable and constructive insurance products and related services to customers.

Moses Lake, Washington

• Level I:
  • Typical starting range: $39,000 - $50,600
  • Full base salary range: $39,000 - $56,400
  • Annual performance-based incentive target is 6% of base.
• Level II:
  • Typical starting range: $43,100 - $57,400
  • Full base salary range: $43,100 - $64,600
  • Annual performance-based incentive target is 6% of base.

Wenatchee, Washington

• Level I:
  • Typical starting range: $43,100 - $56,100
  • Full base salary range: $43,100 - $62,600
  • Annual performance-based incentive target is 6% of base.
• Level II:
  • Typical starting range: $47,200 - $62,900
  • Full base salary range: $47,200 - $70,800
  • Annual performance-based incentive target is 6% of base.

• Gather customer/applicant information and other supporting data in person, by phone, or in writing in order to complete required applications, documents or reports.
• Accurately key and adjust verified customer information for review and action by agent or others.
• Monitor follow-up requirements in assigned areas.
• Comply with appropriate regulations and procedures in completion of applications, forms, documents and reports.
• Perform clerical duties such as typing correspondence and documents, establishing and maintaining files, verbally answering the telephone and taking messages as required.
• Assist in maintaining a high degree of data integrity by maintaining accurate databases.
• Maintain industry knowledge through ongoing crop insurance educational training and seminars.
• Effectively work with customers, outside parties and colleagues.
• Adhere to appropriate counter party and vendor management protocols as described in company procedures.
• Represent and communicate the values, purpose and mission of AgWest.
• Perform all duties and maintain all standards in accordance with company policies, procedures, and internal controls.
• Other duties as assigned.

• Effective written and verbal communication skills and ability to adapt as appropriate for various audiences.
• Ability to work independently and as part of a team.
• Exceptional customer service orientation in person, in writing, and over the phone.
• Demonstrated commitment to personal accountability and responsibility in the workplace.
• Proven ability to consistently arrive on time and maintain regular attendance in accordance with company policies.
• Insurance or general office function experience.
• Strong organizational skills.
• Ability to efficiently and effectively work in a fast-paced environment with shifting priorities.
• Ability to travel occasionally for all-staff or team meetings, may include overnight stays.
• High school diploma or equivalent.

• High school diploma or equivalent.
• Insurance or general office function experience.
• Strong organizational and customer service skills.
• Ability to efficiently and effectively work in a fast-paced environment with shifting priorities.

• Medical, dental, and vision insurance.
• Basic term life and AD&D insurance (fully paid for by the company).
• Paid days off annually: 15 vacation*, 15 sick, 12 holidays and 3 volunteer.
• 401(k) plan (6% match plus 3% employer contribution).
• Employee Assistance Program.
• Wellness Program.
• Jeans…