Program Assistant - Crisis

Program Assistant - Crisis

Location:

Catholic Charities Serving Central Washington

Pay Range: $20.14/hr - $23.32/hr (base pay)

The Program Assistant supports the Crisis Services department by providing friendly and efficient customer service and administrative support. The role communicates with staff, clients, and community partners; maintains records; coordinates meetings; and supports the overall effectiveness of the Crisis Lead Manager and the Crisis Services department.

• Handle incoming calls/messages related to Crisis Services team activities and forward promptly to appropriate staff.
• Complete program filing, scanning, and submit client and court correspondence on time.
• Assist program staff with scheduling client appointments and screenings.
• Attend team staffings, ensuring meeting minutes are recorded and program trackers or spreadsheets are updated promptly.
• Assist with development of informational brochures, newsletters, flyers, and special projects.
• Compile, organize, and submit program data and reports as instructed.
• Check all program equipment and office supplies to ensure availability for team use.
• Maintain and foster a positive, outgoing team atmosphere toward staff and clients.
• Assist with calendar management by scheduling appointments, preparing and distributing agendas, and ensuring awareness of commitments.
• Provide general clerical support: return calls, send emails, make copies, prepare/review documents, track project deadlines.
• Manage travel documentation, credit‑card invoices, and other expenses and submit for approval.
• Attend community meetings as directed to represent the agency.

• High school diploma or GED required; associate degree in business administration or related field preferred.
• 1 year of office or administrative work experience.
• Pleasant, professional, welcoming, and friendly demeanor with staff and clients.
• Bilingual (English/Spanish) preferred.
• Detail‑oriented, able to manage a multi‑line telephone system and multi‑task in a busy office.
• Comfortable with Microsoft Word and Excel; ability to learn and navigate electronic medical record (EMR) systems.
• Experienced with standard office equipment: copier, fax, answering machine, postage meter, calculator.
• Maintain a professional, positive, team‑oriented service attitude toward clients and staff at all times.

Monday–Friday, 8:00 am–5:00 pm.

• 13 paid holidays, 12 days of vacation, 12 days of sick leave per year.
• Health insurance (medical & prescription); optional dental and vision plans; majority premiums paid by Catholic Charities.
• 403(b) Retirement Plan: employee contributions commence at hire;
  Catholic Charities contributes 2 % of monthly income and matches up to 4 % after 6 months.
• Basic Life Insurance paid 100 % by Catholic Charities.
• Flexible Spending Account eligibility after 6 months.
• Education Assistance Program: up to $5,250 per year after 6 months.
• Additional voluntary insurances: supplemental life, AD&D, critical illness, long‑term disability, accident, and identity theft.
• Employee Assistance Program: 3 counseling sessions per year, legal consultations, financial coaching, wellbeing tools.
• Annual longevity awards begin at 5 years of employment.

It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.