Receptionist, Administrative​/Clerical

Job Location:

Mission Ridge Ski & Board Resort
- Wenatchee, WA 98801, Salary Range: $17.51 - $19.78 Hourly, Job Category:
Marketing, Receptionist

Class/Group:
Hourly/Non-Exempt, Group IV

Reports to:

Chief Marketing Officer

Pay Range: $17.51-$19.78/hr

Supervises: N/A

Status:
Winter Seasonal (Oct.

-Apr.), Full-Time

To enrich the lives of our community by providing joy and freedom through exploration

Seek first to help
- Dedicated to results
- Optimism in action
- Solution seekers

The Receptionist at Mission Ridge Ski & Board Resort plays a crucial role in creating the first and lasting impression for all guests. Serving as the front-line representative, the Receptionist is responsible for providing exceptional customer service, managing inquiries through phone, email, and walk-in interactions, and offering administrative support across multiple departments. This position requires a warm, professional demeanor, strong organizational skills, and the ability to thrive in a dynamic, fast-paced environment.

The ideal candidate is dependable, communicative, and able to work overtime, weekends, and holidays. In addition to guest-facing duties, this role is vital in supporting internal operations and fostering clear communication across departments.

• Phone System Management:
  Answer a multi-line phone system, transfer or screen all incoming calls, take messages when necessary, and ensure timely delivery to the appropriate recipients.
• Email Response:
  Respond promptly and professionally to guest emails, addressing inquiries, requests, and concerns.
• Email System Oversight:
  Maintain the resort's email system by organizing communications and directing them appropriately.
• Guest Greeting:
  Greet guests with a friendly and positive attitude; answer general questions or direct them to the appropriate department.
• Office Supply Management:
  Track and manage inventory of office supplies and place orders as requested by all departments.
• Lost & Found:
  Maintain a current list of Lost and Found items and ensure proper return to guests.
• Claims Handling:
  Receive and document damaged item claims, and direct them to the Administration Department.
• Donations:
  Collect and process donation requests efficiently.
• Document Management:
  Generate correspondence, create form documents, and manage digital filing systems.
• Data Entry:
  Perform data entry tasks for multiple departments including Accounting, Marketing, Skier Services, Mountain Operations, Base Operations, and Administration.
• Mail Processing:
  Operate postage meter and handle bulk mailings for department managers or administration.
• Voicemail System:
  Maintain and train staff on the resort's voicemail system.
• Work Environment:
  Keep the administration area clean and organized.
• Departmental Support:
  Assist multiple departments with various administrative projects as needed.

• Communication
  
  Skills:
  
  Excellent verbal and written communication skills for phone, email, and in-person guest interactions.
• Customer Service:
  Friendly and professional demeanor with a guest-focused mindset.
• Technical Proficiency:
  Extensive knowledge of MS Word, Excel, Access, and Outlook.
• Organization:
  Strong ability to manage multiple tasks, maintain digital filing systems, and track inventory.
• Administrative
  
  Experience:
  
  Competency in data entry, document creation, and office procedures.
• Adaptability:
  Ability to work efficiently in a busy, fast-paced environment and remain calm under pressure.
• Team
  
  Collaboration:
  
  Willingness to assist various departments and contribute to smooth internal operations.
• Dependability:
  Must be reliable and able to work overtime, weekends, and holidays as required.