Scheduling Coordinator Lead

Position Title:

Scheduling Coordinator Lead

Base Salary: $20.25 to $30.35 Comp hourly DOE

Benefits:
Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, are freshingly great customer experience, and affordable plans that put customers in charge.

• Genuinely Caring:
  We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You:
  We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
• Innovation and Improvement:
  We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust:
  We build trust through clear, honest, human communication.

This position serves as the primary point of contact for daily scheduling operations, providing guidance and support to Scheduling Coordinators while ensuring efficient technician scheduling, timely customer communication, and excellent service delivery. The ideal candidate is a natural leader who thrives in a fast‑paced environment, demonstrates strong problem‑solving abilities, and can balance daily scheduling responsibilities with team coordination and operational oversight.

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Reports directly to the Provisioning Division Manager.
• Consistently demonstrates professionalism, accountability, and strong leadership.
• Takes ownership of scheduling operations, ensuring organization, efficiency, and accountability across the team.
• Leads and coordinates daily, weekly, and project‑based scheduling activities to maintain efficient workflows, meet operational priorities, and ensure timely completion of responsibilities.
• Works closely with other department managers and leadership teams to coordinate scheduling needs, align operational priorities, and support company‑wide objectives.
• Oversees scheduling dashboards, phone queues, and work orders to ensure scheduling priorities, service expectations, and operational deadlines are consistently met.
• Maintains accurate and up‑to‑date scheduling records, including technician assignments, appointment details, work order notes, holiday schedules, and related documentation.
• Demonstrates a high level of flexibility and adaptability, recognizing that scheduling priorities, technician availability, and operational needs can change quickly. Must be able to adjust plans, collaborate across departments, and respond effectively to changing business demands while maintaining excellent customer service.

• Serve as the primary resource for Scheduling Coordinators, providing daily guidance, support, and assistance with escalations.
• Assist with training, onboarding, and continued development of Scheduling Coordinators and backup scheduling personnel.
• Help establish consistent scheduling practices, workflows, and operational expectations.
• Identify opportunities to improve scheduling efficiency, communication, and overall team performance.
• Communicate scheduling challenges, staffing concerns, and operational recommendations to the Provisioning Division Manager.

• Act as a key point of contact between Scheduling, Field Operations, Provisioning, Customer Care, and other internal departments.
• Coordinate technician availability,…