Lateral Telecommunicator

A lateral candidate is an individual who has previous fulltime dispatch experience with a 911 Communication Center in the areas of Law, Fire and EMS, and have not been away from dispatching for more than two years.

A Telecommunicator answers 9-1-1 calls, dispatches law enforcement, fire resources and EMS. The Telecommunicator position requires communication and decision-making skills. A Telecommunicator is expected to adapt to and engage in ongoing changes in leading communication technology.

• $2,500 Moving Incentive & Up to $5,000 Hiring Incentive
• Required to maintain regular and predictable attendance associated with regular work schedule, voluntary and mandatory overtime assignments, and maintain appropriate leave bank levels
• Must be able to respond to requests to work (via personal cell phone) on short notice, report to work for call-backs, twenty-four (24) hours a day, seven (7) days a week in order to maintain mandatory minimum staffing levels as needed
• Wearing a single-sided headset, must be able to simultaneously hear and understand conversations in the room, radio communications through the head-set and over external speakers and telephone conversations
• Maintains a professional, calm, and positive customer service attitude at all times while interacting with callers
• Maintains a polite and positive attitude at all times with management, supervisors, co- workers, public safety personnel, and other associates
• Processes sensitive information in a discreet and professional
• Utilizes established protocols to quickly and independently determine appropriate action
• Assign public safety personnel to calls-for-service, monitor and accurately maintain the first responder location status, anticipate the needs and react to requests from first responders in a timely manner
• Enters and retrieves data on Federal, State, and local intelligence systems to assist law enforcement agencies in and out of Washington State
• Calmly and quickly provides medical instructions over the telephone, such as CPR first-aid
• Maintain professional certifications and competency in the use of complex communications equipment, and complete training as assigned promptly and satisfactory.
• Participates in the development, implementation, and review of procedures, policies, and training programs as assigned
• Ability to use Word, Excel, and CAD (Computer-Aided Dispatch) system technology
• Performs other related duties as assigned

• Ability to communicate fluently in English, both verbally and in writing
• High School Diploma or G.E.D.
• United States citizenship or Permanent Resident Card
• Washington State Public Safety Telecommunication Certification, desired
• Personal cell phone with texting for contact and call-in
• Successfully pass a skills test assessing data entry, decision-making, character comparison, cross referencing, reading comprehension and sentence clarity, and multi-tasking
• Ability to proficiently type 35 words per minute, or at least 4500 keystrokes per hour
• Ability to proficiently operate a variety of office and computer equipment
• Successfully complete and pass pre-employment (background check, psychological evaluation, and health and drug screening) testing
• Free from illegal drugs for three (3) years, both federal and state.

• Continued ability to work varying shift schedules, overtime hours, and holidays
• Continued ability to maintain regular and predictable attendance
• Maintain Washington State Patrol ACCESS Level I and II Certification
• May be required to obtain and maintain Washington State Public Safety Telecommunication Certification
• Must be able to meet all of the traveling requirements for the position