Case Manager - Law Enforcement Assisted Diversion; LEAD

Case Manager - Law Enforcement Assisted Diversion (LEAD)

Join to apply for the Case Manager - Law Enforcement Assisted Diversion (LEAD) role at Catholic Charities Serving Central Washington

Base pay range: $23.32/hr - $28.62/hr

The Case Manager for LEAD responds to referrals from police and community members within Chelan & Douglas Counties to provide intensive case management for people whose unlawful behavior is driven by unmet needs related to substance use, mental illness, or extreme poverty. The LEAD model is based on principles of harm‑reduction and non‑displacement, utilizing intensive case management, peer outreach and counseling, a trauma–informed care perspective, specially tailored interventions, and cultural competency to support the goals of diverting participants from the criminal justice system, reducing recidivism, and improving quality of life.

LEAD case management replaces clinic‐based care with community‑based, low‑barrier, participant‑driven outreach, engagement, and care. Case Managers help participants identify their goals and interests, work to understand fears and barriers, and use motivational interviewing to support behavioral shifts that help participants secure available services and resources to advance their progress and well‑being.

• Receive referrals from officers and dispatch immediately to referral locations within Chelan & Douglas Counties to engage with the referred participant and complete an initial screening
• Engage participants in street‑level outreach at their homes and in the community to develop an ongoing working relationship and offer and engage in services
• Assess participants for immediate and basic needs such as housing support, substance use treatment, physical health, mental health, health benefits/insurance, food and clothing, etc.
• Collaborate with participants to develop an individualized service plan that is specific and tailored to the individual’s basic needs, healthcare, behavioral health treatment/services, safety, and self‑change goals
• Help participants accomplish goals set in their individualized service plan such as accessing services, connecting to substance use treatment or harm‑reduction services, navigating local resources, completing applications and forms, accompanying to appointments, and developing skills for independent living
• Respond to and follow up on social contact and community referrals in a timely manner and according to processes determined in collaboration with the Policy Coordinating Group (PCG)
• Participate in the on‑call rotation to respond to referrals from law enforcement
• Provide transportation to participants as needed using an agency‑owned vehicle
• Advocate for participants with other providers and within the criminal legal system at court appearances, consistent with the LEAD model and core principles
• Develop and maintain strong, collaborative relationships with LEAD partners including prosecutors, law enforcement, substance use and mental health providers, Chelan County Regional Jail, housing providers, and other community stakeholders
• Attend and participate in Operational Work Group (OWG) meetings, staff meetings, multi‑disciplinary team meetings, individual or group supervision, and other meetings as required
• Identify system barriers and potential solutions that address the needs of participants and share these observations with OWG and PCG
• Communicate with partners in similar diversion initiatives across the state to collaborate and develop best practices
• Develop and maintain participant files according to LEAD and Catholic Charities requirements and utilize databases and technology as required
• Obtain required consent forms, multi‑party release of information, and other documentation and follow all agency policies regarding confidentiality and other consumer rights
• Perform other duties as assigned

This position normally requires physical demands of standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are…