Designated Crisis Responder; DCR

Position Summary

The Designated Crisis Responder (DCR) is a member of the Mobile Crisis Intervention team that provides crisis outreach services to individuals experiencing acute emotional distress and/or mental health crisis, with the goal to stabilize the individual in the least restrictive setting possible. The DCR provides direct crisis evaluation and crisis intervention and provides clinical services and specialist consultation to other Mobile Crisis Intervention team members as applicable.

Schedule:

Four 10-hour shifts per week, which includes a rotating schedule of days, evenings, overnights and weekends.

• Responds to requests for crisis services:
  • Gathers information from callers/informants, records information, and provides assessment at the individual's location in the community or arranges assessment at the most appropriate location.
  • Triages telephone calls, meets with walk‑in clients, and/or works with individuals in the hospital diversion or stabilization units.
• Provides crisis and intake assessments:
  • Conducts evaluations under the Involuntary Treatment Act to include both mental health and substance abuse. Provides assistance to the MHP when needed.
  • Administers case management in a culturally competent manner within the most appropriate environment.
  • Utilizes crisis intervention techniques to facilitate diversion from hospitalization through individual stabilization in the community whenever possible.
  • Assesses the need for community based individual stabilization by accurately assessing risk to self, others or property and the presence of a grave disability. Formulates and implements appropriate clinical decisions based upon assessment data.
• Provides safety and treatment planning:
  • Assesses community and family resources available to manage the individual in the least restrictive setting possible. Engages in developing plans with the individual and family that are appropriate to the individual's needs and circumstances.
  • Formulates appropriate clinical decisions based upon assessment data. Interacts with the medical community and others in the community to develop and implement community‑based treatment options to stabilize and maintain stability.
  • Applies integrated summary data to the formulation of age/disability/family engagement when indicated, cultural, natural supports, co‑occurring, and specific goals and objectives, as appropriate.
  • Develops an appropriate plan of treatment supporting recovery concepts by incorporating the individual's/family's strengths, barriers and needs into the plan components.
  • Documents clear problem statement and treatment goals/objectives in an individual's own voice and oriented to language that is understandable and meets clinical documentation standards.
  • Formulates measurable, achievable goals and objectives, in collaboration with the individual.
• Establishes and maintains working relationships with community resources:
  • Works with Catholic Charities staff, community agencies, medical providers, law enforcement, and other professionals in the community to coordinate care and ensure follow‑up after the crisis.
  • Facilitates referrals to medical providers or other community resources when appropriate.
• Completes necessary paperwork:
  • Uses Electronic Health Record (EHR) as required.
  • Meet established timelines when making authorized entries in the medical record.
  • Follows procedures for release of information, maintains complete and accurate concise records and reports.
  • Produces discharge plans that include the reasons for discharge, anticipated need for continued care, treatment and services after discharge, and community resources or referrals.
• Fosters teamwork and cooperation between team members:
  • Works to understand others on the team and is a cooperative team member who willingly helps others perform related jobs. Identifies and prioritizes issues and concerns that need resolution. Includes others in the decision‑making process when appropriate to make independent, effective decisions using available information.
  • Communicates in a professional manner that promotes teamwork, dignity, and a respectful work environment.
  • Creates and retains positive relationships and…