Bilingual Patient Services Representative ; Wenatchee Clinic

Overview

Job Title
:
Bilingual Patient Services Representative I (Wenatchee Clinic)

Job Category
:
Support Services

Requisition Number
: BILIN
002285

Location
:
Wenatchee, WA (Headquarters, 600 Orondo, Wenatchee, WA 98801, USA) – On-site

Posted
:
November 3, 2025

Employment Type
:
Full-Time

Rate
: $19 USD per hour

Job Summary

The Patient Services I’s primary job function is to be responsible for initiating patient visits, coordinating patient appointments, collecting payments, entering/updating patient information in the computer system, and providing courteous, efficient and informal telephone access to clinic services.

• Greets all patients and guests in a warm and friendly manner.
• Performs AIDET 100% of the time; 90% proficiency score must be maintained.
• Registers patients; collects demographics and updates data as needed; assists with forms if necessary.
• Schedules appointments for patients using scheduling protocols and answering scripts.
• Enters accurate data in EMR, EDR and other electronic records in accordance with protocol.
• Obtains and verifies insurance information; scans insurance cards and verifies eligibility at each appointment; collects forms and waivers when necessary.
• Collects and records payments from patients; balances encounter batch and monies collected with totals in the practice management system.
• Reviews task buckets and claim workflow daily; performs End of Day Review; barcode and fax all incoming documentation daily.
• Directs phone calls to proper destinations or takes messages per protocol.
• Assists patients with information and education on other CVCH programs as approved by Supervisor.
• Provides accurate verbal translation (English & Spanish) when required.
• FOR DENTAL ONLY: Schedules appointments using scheduling protocols and answering scripts; confirms patients the day before scheduled appointment; maintains provider schedules per Dental Scheduling protocol; follows up on missed appointments and recall.
• FOR DENTAL ONLY: No Show processing: prepares and mails appropriate No Show letters and records EDR; identifies reinstatement eligibility and submits for consideration.
• FOR DENTAL ONLY: Recall Management: runs bi-weekly recall tickler report and sends reminder postcards; makes follow-up calls for current and past due recall patients.

• Performs other duties and tasks as assigned by supervisor.
• Assists with shift readiness, attendance, and essential functions of the job.
• Conforms to safety policies and general housekeeping practices.
• Demonstrates sound work ethics, flexibility, and community dedication.
• Maintains a positive attitude and cultural sensitivity toward clients and co-workers.
• Upholds the organization’s mission and core values: respect, integrity, trust, compassion, and quality.
• Follows CVCH policies and Joint Commission and HIPAA regulations.

• Education: None required. High School Diploma or equivalent preferred.
• Certification/Licensure: Valid WA State Driver’s License and good driving record.
• Experience: One year in medical or business/office field or equivalent education/training preferred.
• Essential Technical/Motor
  
  Skills:
  
  Knowledge of computer applications; ability to multi-task; basic typing; 10-key; filing; fluent in English/Spanish.
• Interpersonal
  
  Skills:
  
  Excellent customer service; able to work in a team or independently; strong communication; ability to build relationships with diverse clients; caring attitude for low-income patients.
• Essential
  
  Physical Requirements:
  
  Mostly indoor office work; light physical effort; repetitive motions; ability to lift/move items up to 10 pounds; reading forms and screens.
• Essential Mental Abilities: Strong organizational skills, attention to detail, problem solving, regulatory knowledge of health care plans; numeric and analytical capability; sound judgment.
• Essential Sensory Requirements: Reading, typing, listening, speaking with patients; ability to convey detailed instructions clearly.
• Exposure to Hazards: Possible exposure to pathogens and hazardous substances; environment includes inside/outdoor conditions with moderate noise; potential contact with patients with varying health…