Refund Analyst

$27.96 - $43.72

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

For more information on our Benefits & Perks, !

The Payment and Refund Analyst will work collaboratively with operations leadership to streamline workflows, implement solutions to increase efficiencies and reduce manual work for the payments and refund teams. This role will serve as a liaison with third party vendors to coordinate training, communicate with impacted team members regarding functionality changes, and assist with troubleshooting. The Analyst will be responsible for developing processes to monitor key performance indicators, ensuring regulatory compliance with refunds, assessing workflows and leading process improvement projects.

Position

Reports To:

Director of Revenue Integrity

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Required:

• High school graduate or equivalent.
• Minimum of four years in Revenue Cycle hospital/professional billing and/or payments and refunds processing.
• Industry certification such as CPC, CPB, CRC.
• Proficient in basic computer skills and Microsoft Office products.
• Maintain a positive, resourceful attitude toward achieving overall department and organizational goals.
• Ability to multitask and prioritize workload.
• Ability to work independently and be a self-starter.
• Ability to collaborate with others as part of a team.
• EPIC billing and/or coding experience.

Desired:

• Associate Degree (AA).
• Epic certification.

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday. F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday. C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

• Walking – O
• Sitting/Standing - C
• Reaching:
  Shoulder Height - O
• Reaching:
  Above shoulder height - O
• Reaching:
  Below shoulder height - O
• Climbing - O
• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing:
  Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting:
  Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying:
  Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - O
• Twisting/Turning - O
• Repetitive Movement - C

Normal office conditions.

FLSA:
Non-Exempt

Hourly/Salary:
Hourly

• Unprotected Heights – No
• Heat – No
• Cold – No
• Mechanical Hazards – No
• Hazardous Substances – No
• Blood Borne Pathogens Exposure Potential –No
• Lighting – Yes
• Noise – Yes
• Ionizing/Non-Ionizing Radiation – No
• Infectious Diseases – No