Switchboard Operator

$17.13 - $26.45

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

This position represents Confluence Health during initial Telephone, information assistance and accessing operation support services and clinical resources. This position provides a high level of customer service in a manner consistent with Confluence Health's vision, mission, goals and service standards.

Position

Reports To:

Contact Center Manager

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Required:

• High level of phone and customer service experience.
• Basic computer skills.
• Able to read, write and communicate in English.

Desired:

• Previous phone operating or dispatching experience.
• Able to read, write and communicate in English and Spanish.
• High School diploma or equivalent (GED).

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.

C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

• Walking - O
• Sitting/Standing - C
• Reaching:
  Shoulder Height - O
• Reaching:
  Above shoulder height - O
• Reaching:
  Below shoulder height - O
• Climbing - O
• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing:
  Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting:
  Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying:
  Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - O
• Twisting/Turning - F
• Repetitive Movement - C

• In an office with co-workers where you are seated in a cubicle and your interactions with patients and clinical staff members are via telephone and other means of acceptable contact.

• FLSA:
  Non-exempt
• Hourly/Salary:
  Hourly

• Unprotected Heights
  - No
• Heat
  - No
• Cold
  - No
• Mechanical Hazards
  - No
• Hazardous Substances
  - No
• Blood Borne Pathogens Exposure Potential
  - No
• Lighting
  - No
• Noise
  - Yes
• Ionizing/Non-Ionizing Radiation
  - No
• Infectious Diseases
  - No